Netdrive 3.18.1125 cannot delete folders in GDrive

NetDrive3
1

This has been working before, but now NetDrive cannot delete folder in my GDrive, although they are empty. I always get an “Administrator Premissions needed popup”, although I am running this as an Administrator. Also Folders that I just created in my Gdrive in Explorer through Netdrive cannot be deleted afterwards. Deleting them directy in GDrive works. Please help! Thanks!

2

Dear sebastian-trell,
We tested under the same environment (version 3.18.1125) but could not reproduce the folder deletion issue you described.
To investigate further, could you please provide the following:

  1. Log files
    To help us diagnose the issue:

    1. Please set the log level to VERBOSE
    2. Reproduce the problem.
    3. Afterward, please follow the instructions in the following link to send us the debug log file:

Please compress (zip) the logs right after the issue occurs and send them back to us.

  1. Additional details to help reproduce the issue
  • How the problematic folder was created (via Google Drive web / via NetDrive)
  • When the issue started (after recent NetDrive update / after changes in Google Drive, etc.)
  • The exact error message shown in Explorer when deletion fails (screenshot if possible)

Providing these details will help us identify the cause faster.

Best regards,
NetDrive Support Team

3

Attached are the log files. I tried to delete a Folder created via GDRIVE web first, folder name: “Testfolder created via GDRIVE WEB”. This failed. Then I created a folder via Netdrive, called “Testfolder created via Netdrive”, which I also could not delete afterwards. I always get a message “You must provide administrator permissions to delete this folder”. I AM Administrator on this machine with this account, and even after approving the UAC message and proceeding with administrative rights, it does not work. The same in an administrative Powershell, see:

PS G:\Meine Ablage> whoami
gandalf\trella
PS G:\Meine Ablage> function Test-Administrator

{
$user = [Security.Principal.WindowsIdentity]::GetCurrent();
(New-Object Security.Principal.WindowsPrincipal $user).IsInRole([Security.Principal.WindowsBuiltinRole]::Administrator)
}
PS G:\Meine Ablage> Test-Administrator
True
PS G:\Meine Ablage> del '.\Testfolder created via GDRIVE WEB'
del : Das Element G:\Meine Ablage\Testfolder created via GDRIVE WEB\ kann nicht entfernt werden: Sie besitzen keine
ausreichenden Zugriffsberechtigungen zum Ausführen dieses Vorgangs.
In Zeile:1 Zeichen:1

  • del '.\Testfolder created via GDRIVE WEB'
  •   + CategoryInfo          : PermissionDenied: (G:\Meine Ablage...via GDRIVE WEB\:DirectoryInfo) [Remove-Item], IOExc
 eption
  + FullyQualifiedErrorId : RemoveFileSystemItemUnAuthorizedAccess,Microsoft.PowerShell.Commands.RemoveItemCommand

nd3log - Kopie.zip (525.4 KB)

5

Dear sebastian-trell,

From the logs you provided, we found that during the GDrive folder deletion process, NetDrive sets the FILE_ATTRIBUTE_READONLY attribute on the folder.
This may cause deletion to fail in Windows Explorer or PowerShell even with administrative privileges.

[2025/08/05 21:20:47.741] [DEBUG   ] [    7756] [FILESYSTEM] ExportServiceWinFsp::GetFileInfo: path: [/Meine Ablage/Testfolder created via Netdrive]
[2025/08/05 21:20:47.741] [DEBUG   ] [    7756] [FILESYSTEM] ExportServiceWinFsp::SetBasicInfo: Handle#0, path: [/Meine Ablage/Testfolder created via Netdrive]
[2025/08/05 21:20:47.741] [DEBUG   ] [    7756] [FILESYSTEM] ExportServiceWinFsp::SetBasicInfo: [/Meine Ablage/Testfolder created via Netdrive] FILE_ATTRIBUTE_DIRECTORY
[2025/08/05 21:20:47.741] [DEBUG   ] [    7756] [FILESYSTEM] ExportServiceWinFsp::SetBasicInfo: [/Meine Ablage/Testfolder created via Netdrive] FILE_ATTRIBUTE_READONLY

The following version includes WinFsp-related fixes that may help resolve this issue.
Please install it from the link below and test again.

Download NetDrive 3.18.1146

Kindly let us know the results after testing.

Best regards,
NetDrive Support Team

6

Thanks for your help, but this seems to have changed nothing. Logs are attached. I tried to delete the both before mentioned folders, still without success. Also a new created folder “Testfolder created via Netdrive -2” was not deletable.
nd3log - Kopie.zip (542.2 KB)

7

Thanks for the log file. Based on the information, it appears that the folder’s attribute is repeatedly being changed to read-only. We cannot determine which program or process is making this change, but it explains why you are unable to delete the file. From the log, this is all we can identify at the moment. If you have any additional clues, please let us know.

[2025/08/07 11:35:14.539] [DEBUG   ] [    9936] [FILESYSTEM] ExportServiceWinFsp::SetBasicInfo: Handle#0, path: [/Meine Ablage/Testfolder created via Netdrive -2]
[2025/08/07 11:35:14.539] [DEBUG   ] [    9936] [FILESYSTEM] ExportServiceWinFsp::SetBasicInfo: [/Meine Ablage/Testfolder created via Netdrive -2] FILE_ATTRIBUTE_DIRECTORY
[2025/08/07 11:35:14.539] [DEBUG   ] [    9936] [FILESYSTEM] ExportServiceWinFsp::SetBasicInfo: [/Meine Ablage/Testfolder created via Netdrive -2] FILE_ATTRIBUTE_READONLY
[2025/08/07 11:35:14.539] [DEBUG   ] [    9936] [FILESYSTEM] ExportServiceWinFsp::SetBasicInfo: [/Meine Ablage/Testfolder created via Netdrive -2] GetFileSystem()->ChangeMode
8

I tried to following: starting in safe mode with every other software and services disabled: no change.
I also installed Netdrive on another computer and tried from there: no change.

Please adivse me what to try next. Thanks!

I absolutely need help with that. Please help!

9

I now uninstalled Netdrive and installed the old version 3.17.960 (build 960) - released 2023/05/08. The problem does not exist here. Could you guys please help with getting your newest version to work again?

10

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