Net Drive 3 sync errors

NetDrive3
1

Hello there.
I am experiencing strange behaviours with Net Drive 3.
I am using multiple secure WebDAV drives and one of the drives is not syncing anymore with the server.
Below are the errors (thing is the software looks connected, I even deleted that specific connection and after recreating it I still cannot successfully refresh the server content)

I looked into the log files and it looks like this:
ROTOCOL ] Protocol::GetFileList >> Couldn’t connect to server(7)
[2019/09/09 14:24:36.820] [ERROR ] [ 8440] [PROTOCOL ] Protocol::GetFileList >> Couldn’t connect to server(7)
[2019/09/09 14:24:36.835] [ERROR ] [ 8484] [PROTOCOL ] Protocol::GetFileList >> Couldn’t connect to server(7)
[2019/09/09 14:24:36.851] [ERROR ] [ 8520] [PROTOCOL ] Protocol::GetFileList >> Couldn’t connect to server(7)
[2019/09/09 14:24:36.851] [ERROR ] [ 8488] [PROTOCOL ] Protocol::GetFileList >> Couldn’t connect to server(7)
[2019/09/09 14:24:36.851] [ERROR ] [ 8480] [PROTOCOL ] Protocol::GetFileList >> Couldn’t connect to server(7)
[2019/09/09 22:21:35.429] [ERROR ] [ 8448] [PROTOCOL ] Protocol::GetFileList >> Couldn’t connect to server(7)
[2019/09/09 22:21:35.429] [ERROR ] [ 8508] [PROTOCOL ] Protocol::GetFileList >> Couldn’t connect to server(7)
[2019/09/09 22:33:14.642] [ERROR ] [ 10924] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.7.687 ] [Child.cpp:133]
[2019/09/09 23:24:05.679] [ERROR ] [ 9084] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.8.900 ] [Child.cpp:130]
[2019/09/09 23:33:24.763] [ERROR ] [ 10740] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.8.900 ] [Child.cpp:130]
[2019/09/09 23:42:10.910] [ERROR ] [ 8520] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.8.900 ] [Child.cpp:130]
[2019/09/09 23:56:51.170] [ERROR ] [ 8628] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.8.900 ] [Child.cpp:130]
[2019/09/09 23:57:31.283] [ERROR ] [ 15180] [FILESYSTEM] [F:EXCEL.EXE] FileSystem::Open => AERROR::SHARING_VIOLATION : file.xlsx
[2019/09/09 23:57:51.808] [ERROR ] [ 15180] [FILESYSTEM] [F:EXCEL.EXE] FileSystem::Open => AERROR::SHARING_VIOLATION : file.xlsx
[2019/09/10 00:02:32.446] [ERROR ] [ 15192] [FILESYSTEM] [F:EXCEL.EXE] FileSystem::Open => AERROR::SHARING_VIOLATION : file.xlsx
[2019/09/10 00:27:38.119] [ERROR ] [ 15400] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.8.900 ] [Child.cpp:130]
[2019/09/10 00:29:52.681] [ERROR ] [ 14092] [FILESYSTEM] F not mounted
[2019/09/10 00:35:19.419] [ERROR ] [ 5100] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.8.900 ] [Child.cpp:130]

Please help

2

Hello sergiu.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

4

Good morning and thank you again for your assistance,
Attached is the log, it is now in VERBOSE mode.
For example, I’ve created a file named “Test from laptop.txt”
This file is not uploaded to the storage.
In the same directory there are several files from the storage that are not being downloaded to the laptop.

Please help.
Thank yound3svc_DATA_ALLGEMEIN.zip (481.1 KB)

5

Hello again.
We are using Net Drive as a business app.
Unfortunately we need your support as soon as possible, because this error prohibits us to work properly.
Please assist us as soon as possible.

Thank you!

6

Hello.

I got and reviewed the log file you attached.

I saw you uploaded “Test from laptop.txt” twice and it was succeded.

But it was weird that the file was not in the folder list.

I think it’s better to have a remote session.

If you want to have a remote session, we can do it with AnyDesk program.

You can download AnyDesk from https://anydesk.com/en/downloads and install it.

Then let me know your anydesk address and the time with UTC.

Regards.