"hello all
we have installed netdrive on our RDS environment.
The users are assigned to a different virtual host depending on the load.
as soon as the user lands on another host after logging in, he must first log in online and release the license from the “old” host.
can the license be adjusted so that the users no longer have to release the licenses?
thanks for your help"
copied from tzweifel Multiple RDS hosts licensing because we have the same issue. We’re still in the testing phase but need to know that his works
Best Regards
Please use this topic to follow up your issues.
To help us diagnose the issue:
Please set the log level to VERBOSE
Reproduce the problem.
Afterward, please follow the instructions in the following link to send us the debug log file:
1. Change Log Level
First, check your settings and change log level to VERBOSE.
1A. If you cannot login
At your login screen:
[image]
Click SETTINGS at the lower right corner.
Change Log level to VERBOSE and go back to login screen to apply the change:
[image]
1B. If you can login
Go to Settings:
[image]
Change log level to VERBOSE:
[22]
Set to DEBUG if you use old version because there is no VERBOSE log level.
Go back to DRIVES screen. Changed log level takes effect when you leave …
Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.
When I change the log settings, will that affect everyones log settings or just for the User where I changed the settings?
It will change the log settings for only for the user.
Hello
sorry for the late response.
here are logs with errors about this problem:
Content-Type: application/x-www-form-urlencoded
[2024/01/09 10:23:42.571] [MESSAGE ] [ 5456] [NETWORK ] [INFORMATION] TLSv1.2 (OUT), TLS header, Supplemental data (23):
[2024/01/09 10:23:42.571] [MESSAGE ] [ 5456] [NETWORK ] [INFORMATION] We are completely uploaded and fine
[2024/01/09 10:23:44.421] [MESSAGE ] [ 5456] [NETWORK ] [INFORMATION] TLSv1.2 (IN), TLS header, Supplemental data (23):
[2024/01/09 10:23:44.421] [MESSAGE ] [ 5456] [NETWORK ] [INFORMATION] Mark bundle as not supporting multiuse
[2024/01/09 10:23:44.421] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] HTTP/1.1 400 Bad Request
[2024/01/09 10:23:44.421] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] Date: Tue, 09 Jan 2024 09:23:44 GMT
[2024/01/09 10:23:44.421] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] Content-Type: text/html; charset=utf-8
[2024/01/09 10:23:44.421] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] Content-Length: 0
[2024/01/09 10:23:44.422] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] Connection: keep-alive
[2024/01/09 10:23:44.422] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] Server: nginx/1.14.0 (Ubuntu)
[2024/01/09 10:23:44.422] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] X-Bdrive-Session-Key: 03bfc09252844c23b2462f07b71894d4
[2024/01/09 10:23:44.422] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] X-Frame-Options: SAMEORIGIN
[2024/01/09 10:23:44.422] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] Vary: Accept-Language, Cookie
[2024/01/09 10:23:44.422] [DEBUG ] [ 5456] [NETWORK ] [HEADER >>] Content-Language: en
[2024/01/09 10:23:44.422] [MESSAGE ] [ 5456] [NETWORK ] [INFORMATION] Connection #0 to host accounts.bdrive.com left intact
[2024/01/09 10:23:44.422] [DEBUG ] [ 5456] [PERF ] Upload 1507b/s / Download 0b/s : https://accounts.bdrive.com/token/ (-1 / 0 bytes)
[2024/01/09 10:23:44.422] [DEBUG ] [ 5456] [PERF ] Upload 1507b/s / Download 0b/s : https://accounts.bdrive.com/token/ (3350 / 0 bytes)
[2024/01/09 10:23:49.433] [DEBUG ] [ 5456] [PROTOCOL ] Refresh token failed.
[2024/01/09 10:23:49.433] [DEBUG ] [ 5456] [PROTOCOL ] Refresh token done with AERROR::FAILED
[2024/01/09 10:23:49.433] [ERROR ] [ 5456] [PROTOCOL ] ONEDRIVEBIZ::About::Process >> ON HTTP 401 : AERROR::FAILED(0x00000001)
[2024/01/09 10:23:49.437] [ERROR ] [ 5456] [PROTOCOL ] ONEDRIVEBIZ::OneDriveBiz::Connect Failed to update refresh token
[2024/01/09 10:23:49.439] [DEBUG ] [ 5456] [SERVICE ] StartChild:: session->Mount returned -3 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:350]
[2024/01/09 10:23:49.439] [MESSAGE ] [ 5456] [CACHE ] Uninitialize cache…
[2024/01/09 10:23:49.553] [DEBUG ] [ 31056] [CACHE ] Cache quota manager stopped
[2024/01/09 10:23:49.554] [MESSAGE ] [ 5456] [CACHE ] Cache uninitialized
We get extremly often connection errors.
Best Regards
Fabian M.