"Mounting process is not executed."

[tsjeong]

Hello,

Thank you for your message.

We are currently analyzing the issue where the mounting process is not executed on macOS.
To identify the cause accurately, we kindly ask you to provide the following:

1. A screenshot of the error or the screen where the issue occurs
2. NetDrive log files

• Please set the log level to VERBOSE
• Reproduce the problem.
• Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Once we receive both the screenshot and logs, we will review them immediately and update you with the solution.

We apologize for the inconvenience and will assist you as quickly as possible.

Thank you.