"Mounting process is not executed."

[sparkle1]

Dear NetDrive3 team,

When I was trying to mount cloud storage as local drives, NetDrive shows “mounting process is not executed.”

Not sure what went wrong. I am using the Mac version. Could you please let me know what procedures to take to fix this error? Thanks.

Regards,

sparkle1

[tsjeong]

Hello,

Thank you for your message.

We are currently analyzing the issue where the mounting process is not executed on macOS.
To identify the cause accurately, we kindly ask you to provide the following:

1. A screenshot of the error or the screen where the issue occurs
2. NetDrive log files

• Please set the log level to VERBOSE
• Reproduce the problem.
• Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Once we receive both the screenshot and logs, we will review them immediately and update you with the solution.

We apologize for the inconvenience and will assist you as quickly as possible.

Thank you.

[sparkle1]

Dear tsjeong,

Thanks for getting back to me. Is there a way I can send the log files to you in private? Thanks.

Regards,

sparkle1

[tsjeong]

Hello,

Thank you for your message.

This support topic is currently set to unlisted, which means it is not visible in search results or forum listings.
Only people with the direct link can access it.

Therefore, you can safely upload your log files here in this topic, and they will not be publicly visible to other users.

Once you upload the logs, we will review them and get back to you.

Thank you.
NetDrive Support Team

[sparkle1]

Log_file_2025Nov24.zip (200.5 KB)

Thanks tsjeong, please see the logs file and screenshot attached.

Looking forward to your reply.

[tsjeong]

Hello sparkle1,

Thank you for providing the log file and screenshot — they are very helpful.

We have prepared a new macOS test build that includes fixes related to the issue you’re experiencing.
Could you please try installing the updated version below and check if the problem persists?

macOS Test Build (3.18.838)
https://downloads.bdrive.com/netdrive/builds/f3fc28d6fe2a41089d72a5a7a5eb2f91/NetDriveInstaller-3.18.838.dmg

If the issue continues after installing this version, please send us the updated logs and we will investigate further.

Thank you again for your cooperation.
NetDrive Support Team