Mount Dropbox no longer works

[freddietateoffi]

Netdrive no longer mounts Dropbox. I have tried everything including un-installing and re-installing. I had to end my subscription because of this. Anyone having this problem?

[tsjeong]

Hello,

We sincerely apologize for the inconvenience you experienced with Dropbox not mounting in NetDrive. We are aware of this issue, and our development team is currently investigating it.

To help us identify the root cause, could you please provide us with the following details?

• Operating system and version (e.g., Windows 11 / macOS 14)
• NetDrive version you are using
• Log files from when the issue occurred (ndagent.log, nd3svc.log, NetDrive3_xxx.log)

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please compress the logs into a zip file and attach them so we can analyze them properly.

We understand your frustration and truly apologize for the disruption. We are committed to finding a resolution as quickly as possible.

Best regards,
NetDrive Support Team