MacBook Catalina problem

[gk-warsaw]

Hello Dears,
I need your great support. I start working on MacBook with macOS Catalina.
Installed netdrive3 ver 3.10.139 and not working. Problem is few minutes after connected to server.
I get message from netdriver that “netdrive unxpected stopped” and I can not do anything.
I try few versions of netdrive3 and I do not know how to solve it.

Please help

best regards
GK

[tsjeong]

Dear GK,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[gk-warsaw]

Dear Tsjeaong, I did as you wrote (changed log level to VERBOSE) but problem still occur. I do not know where can I get debug log file in NetDrive?

best regards
GK

[tsjeong]

Dear GK,

The path to the log file is as follows on the Mac.

/Users/<User-ID>/Library/Logs/NetDrive3

Regards.

[gk-warsaw]

Dear Tsjeong,
Found this folder but I do not see there any “debug log file”.
Could you let me know which one file shal I send you?

best regards
GK

[tsjeong]

Dear GK,

Compress and send all the files in the path /Users//Library/Logs/NetDrive3/nd3log.
More details are in the topics below.

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Regards.

[gk-warsaw]

Dear Tsjeong, please see attached all files in zip.

best regards
GKArchiwum.zip (178.0 KB)

[gk-warsaw]

Dear Sir,
any news?

[jyyoon]

Hello.

I got the files you attached and reviewed them.

I found the moment NetDrive suddenly crashed.

Can we have a remote session to figure out what’s problem?

We can have a remote session via AnyDesk.

If you want, let me know your AnyDesk address and the time you are available.

You can install AnyDesk after downloading from https://anydesk.com/en/downloads

This topic can be shown to only our staff.

Regards.

[gk-warsaw]

Hello Jyyoon,
I’m available now and next one hour if possible to connect please : 846 741 916

best regards
GK

[gk-warsaw]

Hello, when we can connect to solve this problem?
best regards
GK

[jyyoon]

Hello.

Sorry for late. I missed this topic.

How about next monday?

I will connect to you if let me know the time you are available.

Regards.

[jyyoon]

Hello.

I wonder what time you are available to have a remote session.

Please let me know and let’s arrange it.

Regards.