Losing login token

Hi, I have 2 licenses for concurrent access. Therefore I have two computers logging in to my Netdrive. But since getting the second license it appears both computers keep losing the login token. When this happens my mapped drives go away and the storage space shows -1. I have to logout and log back in to remap drives. It’s extremely frustrating. It’s as if the system doesn’t recognize that I have two concurrent tokens. I’m on MacOS in both cases. Both of the computers are registered on the webportal and nothing else. Please help.

Anyone? Bdrive Support?

There must be other problem because you only have two machines.

To help us diagnose the issue, please set the log level to VERBOSE and reproduce the problem. Afterward, please follow the instructions in the following link to send us the debug log file:

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.