Just started to use, but cant. cant use my new network folders. runs super slow. logs indicate timeout but don’t know where to begin

[tsjeong]

Hello Carlos,

Thank you for contacting us.

We understand how frustrating this must be, especially when you have just started using NetDrive3 and are already experiencing issues such as not being able to use your new network folders, very slow performance, and timeout messages in the logs.

Based on the information so far, it is difficult to determine immediately whether the cause is related to the network environment, server response delay, security software, or NetDrive settings. The best next step would be to review the logs first.

Could you please send us the following information?

1. Your operating system version (for example, Windows 10/11 or macOS version)
2. Your NetDrive version
3. The type of server you are connecting to (for example, FTP, SFTP, WebDAV, NAS, or cloud storage)
4. The log files captured when the issue occurs
5. If possible, a screenshot of the error or timeout message

Once we receive the logs, we will review them and guide you on the next steps.

Please follow these steps:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials.

Thank you.