Invalid Server Credentials/Login Information

[tsjeong]

Dear 5bcd-Support,

Thank you for your message, and we apologize for the inconvenience.

From your description, it appears that you are entering the correct WebDAV server and login information, yet the connection fails only on specific PCs using NetDrive. Since the same credentials work on other devices, the issue may be related to the environment or settings of the affected PC.

Possible causes include:

• Firewall, antivirus, or proxy interference on the affected PC
• Incorrect format or encryption settings in NetDrive
• SSL certificate or port configuration issues on the WebDAV server

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

We greatly appreciate your patience and understanding. Once we receive the logs, we’ll work promptly to resolve your issue.

Also, let us know which version of NetDrive you are currently using, and we recommend installing the latest version from the link below:

Download NetDrive 3.18.1125

We’ll review your logs and get back to you as soon as possible.

Best regards,
NetDrive Support Team