I have been using NetDrive3 for several years. I use the webdav of NetDrive3 to connect https://www.ctfile.com/ I can normally create and rename documents before, but this year I have encountered problems. No matter whether it is an office document or a notebook, it cannot be created, renamed, or saved after editing, which brings me many difficulties in my work. I don’t know how to solve it. The software version I am using is the latest version 3.17.817
I look forward to your reply, thank you!
Please set the log level to VERBOSE and reproduce the issue. Then, follow the instructions at the following link to send us the debug log file: How to attach a log file.
Please note that the log file will not contain any login-related credentials. We apologize for any inconvenience this may have caused.
nd3log.zip (7.6 MB)
Thank you for your reply. I have uploaded the log file according to your request. Please help me confirm the problem. Thank you!
After uninstall previous version, please install following version to check the issue.
Hello, thank you for your reply. According to your method, I uninstalled the original version and reinstalled the new version you gave me, but the problem of not being able to create new text or rename text still exists. I uploaded a new log again. Please help me see the reason again, thank you!
nd3log.zip (54.8 KB)
Is there any way to solve this problem? I look forward to your reply.
We tried to reproduce the problem with same path on our Synology NAS but in vain.
File rename works without any problem.
Can you rename the file with other softwares like Cyberduck?
[2023/02/07 22:49:36.350] [MESSAGE ] [ 11308] [PROTOCOL ] WEBDAV::WebDAV::Move >> HTTP MOVE >> 201 : http://192.168.219.192:15005/100-Learning%E5%AD%A6%E4%B9%A0/103-Others%E5%85%B6%E4%BB%96/%E6%96%B0%E5%BB%BA%20Microsoft%20Excel%20%E5%B7%A5%E4%BD%9C%E8%A1%A8.xlsx(300) - 9ms
[2023/02/07 22:49:36.351] [DEBUG ] [ 11308] [PROTOCOL ] WEBDAV::WebDAV::Move >>
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
[2023/02/07 22:49:36.351] [DEBUG ] [ 11308] [PROTOCOL ] WEBDAV::WebDAV::Move >> ON HTTP RANGE 200(201) : AERROR::SUCCESS(0x00000000)
[2023/02/07 22:49:36.356] [MESSAGE ] [ 11308] [PROTOCOL ] WEBDAV::WebDAV::_GetFileInfo >> HTTP PROPFIND >> 207 : http://192.168.219.192:15005/100-Learning%E5%AD%A6%E4%B9%A0/103-Others%E5%85%B6%E4%BB%96/%E6%B5%8B%E8%AF%95.xlsx(576) - 5ms
[2023/02/07 22:49:36.356] [DEBUG ] [ 11308] [PROTOCOL ] WEBDAV::WebDAV::_GetFileInfo >>
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
[2023/02/07 22:49:36.357] [DEBUG ] [ 11308] [PROTOCOL ] WEBDAV::WebDAV::_GetFileInfo >> ON HTTP RANGE 200(207) : AERROR::SUCCESS(0x00000000)
I have tried other software like AirLiveDrive，I haven’t encountered such problems. But because NetDrive 3 has an upload icon, which is more intuitive, I prefer to use NetDrive 3. I found that NetDrive 3 can not only create and rename documents, but also upload files recently. It’s weird thing.
Can we have a remote session to figure out what happened?
If you want, I will tell you my AnyDesk address and the time I am available with UTC.
Regards.
Let’s have a remote session. What time in UTC are you available?
Thany you for help me having a remote session. I have downloaded AnyDesk. My AnyDesk address is 463397416.
In addition, I need to explain to you that I am in China and bought member services because I like this software very much.
On 2/11 the remote time I can use is from 8 a.m. to 1 p.m. and from 8 p.m. to 11 p.m. in Beijing time. In the UTC, the corresponding time should be from 0 p.m. to 5 a.m. and from 12 a.m. to 3 p.m. If you have the right time, please let me know and I will contact you remotely.
In addition, I’m really sorry that my oral English is not good. If I need to communicate remotely, please type on my desktop. I can read them with the help of translation tools and turn them into English to reply to you in time.
Best Regards.
Sorry for the late response. Feb 11 was Saturday and we do not have remote sessions at weekend. Today I can do the remote session. We can chat using AnyDesk’s chat feature.
When you are available please let me know. I can connect between 8 AM to 1 PM in Beijing time.
Thank you for your reply. It doesn’t matter. I’m sorry. I’m too busy this week. Can I do remote sessions next week? At that time, I will contact you in advance to confirm the specific date and time, which will trouble you.
Regards.
Sure, please let me know at least a day in advance when you are ready.
I can connect at 9:00 AM in Beijing time this Friday. If you are available please let me know.
Regards.
Okay. Let’s have a remote session at 9 am Friday.
I’m sorry, I suddenly have other important things to do on Friday morning. Could I change the remote session time to 8:00 next Monday morning? I’m sorry to trouble you.
Sure, no problem. See you at 8AM on Monday.
Hello! I’m ready.
Please send me the access code to AnyDesk.