How do I add a device?

[clint-neilsen1]

I have formatted the PC and I could not log into the NetDrive3 software.
I went to the admin interface Bdrive and removed the old device but now the interface doesn’t have a button to add a device. I only have a message “no devices found”

How do I add a device?

[support1]

If you login from NetDrive app your device will be added to your device list.

[clint-neilsen1]

That’s the root cause of my issue, I can’t log in via software! I get the following error message: “Unable to log in with provided credentials.” I am using the right credential as they are getting me into admin portal!

[clint-neilsen1]

[support1]

It’s weird. NetDrive app uses same credential as accounts.bdrive.com.

Please change your login password and try again. If it does not work please send us log files to inspect the issue.

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After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.