FTP No Files Showing

[rburke]

There are no files showing when connecting to FTP and I have tried changing the options and numerous other options. This worked perfectly with NetDrive 2

[jyyoon]

Hello.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[rburke]

Attached are the log files.

We need this fixed ASAP as we copy files off our ftp and Backup4all recommended you as being able to work. NetDrive 2 worked perfectly.

Thanks So Much!

ndagent.log (5.3 KB)

nd3svc_FTP.LOG (260 KB)

nd3svc.log|attachment (307 KB)

nd3api_NetDrive.exe.log (393 Bytes)

[rburke]

Any word on this? I emailed the log files to you.

If this is not resolved soon we are going to have to look at alternatives.

Thanks.

[support1]

Thanks for the log file.

We are inspecting the issue with the log file you provided.

[support1]

From the log file nd3svc_FTP.LOG:

[2019/11/05 07:51:53.734] [MESSAGE ] [    9000] [NETWORK   ] [INFORMATION] Connecting to 12.204.68.69 (12.204.68.69) port 53586
[2019/11/05 07:51:53.785] [MESSAGE ] [    9000] [NETWORK   ] [INFORMATION] Connected to 12.204.68.69 (12.204.68.69) port 21 (#0)
[2019/11/05 07:51:53.785] [DEBUG   ] [    9000] [NETWORK   ] [HEADER   <<] TYPE A
[2019/11/05 07:51:53.844] [DEBUG   ] [    9000] [NETWORK   ] [HEADER   >>] 200 Transfer mode set to ASCII
[2019/11/05 07:51:53.844] [DEBUG   ] [    9000] [NETWORK   ] [HEADER   <<] MLSD /
[2019/11/05 07:51:53.914] [DEBUG   ] [    9000] [NETWORK   ] [HEADER   >>] 150 Transferring directory
[2019/11/05 07:51:53.914] [MESSAGE ] [    9000] [NETWORK   ] [INFORMATION] Maxdownload = -1
[2019/11/05 07:51:53.918] [MESSAGE ] [    9000] [NETWORK   ] [INFORMATION] Remembering we are in dir ""
[2019/11/05 07:51:53.918] [DEBUG   ] [    9000] [NETWORK   ] [HEADER   >>] 426 Transfer failed
[2019/11/05 07:51:53.918] [MESSAGE ] [    9000] [NETWORK   ] [INFORMATION] server did not report OK, got 426
[2019/11/05 07:51:53.918] [MESSAGE ] [    9000] [NETWORK   ] [INFORMATION] Connection #0 to host 12.204.68.69 left intact
[2019/11/05 07:51:53.918] [ERROR   ] [    9000] [PROTOCOL  ] FTP::read_dir id: [] , exec error: [18]
[2019/11/05 07:51:53.918] [MESSAGE ] [    9000] [NETWORK   ] [INFORMATION] Found bundle for host 12.204.68.69: 0x1be6a0bea20 [serially]
[2019/11/05 07:51:53.918] [MESSAGE ] [    9000] [NETWORK   ] [INFORMATION] Re-using existing connection! (#0) with host 12.204.68.69
[2019/11/05 07:51:53.919] [MESSAGE ] [    9000] [NETWORK   ] [INFORMATION] Connected to 12.204.68.69 (12.204.68.69) port 21 (#0)

Your FTP server did not return file list but transfer always fails with error code 426.

I found a web page which explains one possible cause of the problem.

https://www.chilkatsoft.com/p/p_182.asp

Please check if this helps.

[rburke]

FileZilla works fine!

And net drive 2 worked fine.

So please provide a fix for your software or a refund.

Thank you

[rburke]

I have tried Active connection also,

Filezilla connects fine and downloads.

NetDrive 2 worked fine.

So it would appear NetDrive 3 is a problem.

[rburke]

Please issue refund as I have found another product to do this that does not have problems.

Thank You

[lena]

Your purchase order (under rburke@automatedinformation.com) is cancelled now and we requested for the full refund.

Regards.