Frequent issues such as File Lock service not available

[mohankrajan]

I freqyebtkt get this issue and then Netdrive mounted drives are not available.
After some time and rebooting the PC, Netdrive 3 works again.
I find this behavior affecting my confidence in Netdrive3.

[support1]

The message “File Lock service not available” is being displayed because NetDrive is unable to establish a connection with the websocket server responsible for publishing file lock related events.

To help us diagnose the issue, please set the log level to VERBOSE and reproduce the problem. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.