Files on my laptop but not on the server or corrupted

[thierry-levyman]

Hi all,

I have a lot of customer which have problems with netdrive, sometime they think their files are save on the NAS, they don’t have any error message but when they try to access after, the file is not here or is corrupted.

Today, the user don’t see her file after save it on Netdrive but it was saved in the Synology. It’s like Netdrive freeze, even after restart as Netdrive was in autologin.

I got these errors in the logs :

[2021/04/15 14:04:27.480] [ERROR ] [ 225124] [FILESYSTEM] [E:PID 4] FileSystem::Release => AERROR::INVALID_HANDLE : clients/wesley clover/alacrité/societes incubees/diskyver (2018)/assemblées/2018-12-28 - age (ak + oca + bspce + bsa + nomination cac + ri ca)/projets/pv/~$skyver - pv d’age 28 12 2018.docx
[2021/04/15 14:08:38.290] [ERROR ] [ 210992] [FILESYSTEM] [E:PID 4] FileSystem::Release => AERROR::INVALID_HANDLE : clients/wesley clover/alacrité/societes incubees/whispeak (2020)/assemblées/2020-06-02 - ag (ak numéraire + émission oc + bsa + bspce + ri + nomination mb ca)/~$ispeak - ag 02.06.2020 - rapport du président.docx
[2021/04/15 14:08:46.462] [ERROR ] [ 225364] [FILESYSTEM] [E:PID 4] FileSystem::Release => AERROR::INVALID_HANDLE : clients/wesley clover/alacrité/societes incubees/whispeak (2020)/assemblées/2020-06-02 - ag (ak numéraire + émission oc + bsa + bspce + ri + nomination mb ca)/~$ispeak - ag 02.06.2020 - pv ag.docx
[2021/04/15 14:13:05.464] [ERROR ] [ 225124] [FILESYSTEM] [E:PID 4] FileSystem::Release => AERROR::INVALID_HANDLE : clients/ideal connaissances/filialisation reevent (2021)/2021 age (apport en nature, ak, bce)/~$event - dau 300421 - rapport du pdt (v1).docx
[2021/04/15 15:58:19.814] [ERROR ] [ 230812] [FILESYSTEM] [E:PID 4] FileSystem::Release => AERROR::INVALID_HANDLE : clients/ideal connaissances/filialisation reevent (2021)/2021 age (apport en nature, ak, bce)/~$event - dau 300421 - pv dau (v1).docx
[2021/04/15 16:36:05.463] [ERROR ] [ 210992] [FILESYSTEM] [E:PID 4] FileSystem::Release => AERROR::INVALID_HANDLE : clients/fest view/2018 04 12 age (bce) caduc/~$st view - 2018 04 12 age - rapport du pdt (final).docx
[2021/04/15 18:13:11.598] [ERROR ] [ 13892] [PROTOCOL ] Protocol::GetFileList >> HTTP 404
[2021/04/15 18:13:11.598] [ERROR ] [ 7232] [PROTOCOL ] Protocol::GetFileList >> HTTP 404
[2021/04/15 18:19:37.186] [ERROR ] [ 230812] [FILESYSTEM] [E:EXCEL.EXE] FileSystem::Release => AERROR::INVALID_HANDLE : clients/wesley clover/alacrité/societes incubees/whispeak (2020)/titres/table de capitalisation/~$whispeak - table de capitalisation maj au 18.03.2021.xlsx
[2021/04/15 18:20:09.668] [ERROR ] [ 230812] [FILESYSTEM] [E:EXCEL.EXE] FileSystem::Release => AERROR::INVALID_HANDLE : clients/ideal connaissances/filialisation reevent (2021)/titres/~$reevent - table de capitalisation (v1).xlsx
[2021/04/15 18:34:15.406] [ERROR ] [ 225364] [FILESYSTEM] [E:PID 4] FileSystem::Release => AERROR::INVALID_HANDLE : clients/ideal connaissances/filialisation reevent (2021)/2021 age (apport en nature, ak, bce)/~$event - dau 300421 - pv dau (v1).docx
[2021/04/15 18:48:03.714] [ERROR ] [ 13888] [PROTOCOL ] Protocol::GetFileList >> Transferred a partial file(18)
[2021/04/15 19:16:55.750] [ERROR ] [ 13688] [PROTOCOL ] Protocol::Upload >> HTTP 500
[2021/04/15 19:16:55.750] [ERROR ] [ 13688] [FILESYSTEM] Upload failed. Protocol returns (null)

Can you help me to find a solution ?

Thanks in advance,

Guillaume

[jyyoon]

Hello.

Thank you for using NetDrive.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[thierry-levyman]

Hello,

Thank you for your answer, here is the log :

C:\Users\guide\Desktop\Pb netdrivend3svc_WebDAV.log (4.5 MB)

[tsjeong]

thierry-levyman,

The log file is not at VERBOSE level.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[thierry-levyman]

Hello,

Please find the complete log in attachmentnd3log.zip (11.0 MB)

Thanks in advance,

Guillaume