Files not syncying

[sagikarni76]

Hello,

I have a NET Drive license and using it on a daily basis.

However , I get an error message every now and then that files are not uploaded (Thus staying only on my local drive).

This is an example :

Now that I have quite a few files resides only on my local machine , How do I force net drive to scan all file and upload all files which were not synced to the cloud ? (our cloud is aws S3)

Thanks

Sagi

[tsjeong]

Dear sagikarni76,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[sagikarni76]

OK,
But is there a way to force a sync so files that are only stored locally will be forced to be uploaded ?
Sagi

[tsjeong]

Dear sagikarni76,

Files that failed to upload can be retried on the UPLOADING page.

In NetDrive, files are always uploaded to the server. If you attach a log file for the failed situation, we will look at what is causing the problem.

Regards.