Files not syncying

[sagikarni76]

Hello,

I have a NET Drive license and using it on a daily basis.

However , I get an error message every now and then that files are not uploaded (Thus staying only on my local drive).

This is an example :

Now that I have quite a few files resides only on my local machine , How do I force net drive to scan all file and upload all files which were not synced to the cloud ? (our cloud is aws S3)

Thanks

Sagi

[tsjeong]

Dear sagikarni76,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[sagikarni76]

OK,
But is there a way to force a sync so files that are only stored locally will be forced to be uploaded ?
Sagi

[tsjeong]

Dear sagikarni76,

Files that failed to upload can be retried on the UPLOADING page.

In NetDrive, files are always uploaded to the server. If you attach a log file for the failed situation, we will look at what is causing the problem.

Regards.