Fehler: Netdrive File Lock Service is not available

ludger-bramkamp · June 11, 2022, 2:27pm

Ich bekomme die Fehlermeldung :Netdrive File Lock Service is not available.

https://push.bdrive.com/ kann geöffnet werden. It works erscheint.

Die Fehlermeldung bleibt aber bestehen.

tsjeong · June 13, 2022, 2:08am

Dear merabmalishava,

Could you please attach a screenshot to understand the problem? And please attach the log file for troubleshooting.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

ludger-bramkamp · June 13, 2022, 3:31am

tsjeong · June 14, 2022, 2:29pm

Dear ludger-bramkamp,

Does the File Lock service work normally?

Regards.

ludger-bramkamp · June 15, 2022, 3:20am

Hallo,
es funktioniert nicht, die Fehlermeldung bleibt bestehen.

Siehe Anhang.

Mfg
Bramkamp

support1 · June 15, 2022, 3:46am

By ‘work normally’ we mean you can actually lock / unlock files from Windows Explorer or macOS Finder.

For some reason NetDrive cannot sustain connection with our push server but file lock / unlock works without problem.

system · June 22, 2022, 3:47am

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support1 · November 15, 2022, 9:09am

We’ve changed our websocket library which is used for file lock service.

If you still have the problem please use following version.