Failed to initialize ZClient

[yammo323]

Hi,

When I start NetDrive3 it stops at the first screen with at the “Connecting” stage. I can’t even input the usename and pwd.

I’ve tried unstalling and reinstalling, temporarily disabling firewall but they don’t work.

I checked the log files and it shows this. Any suggestions on the fix this?

[2020/11/07 17:25:37.709] [ERROR ] [ 2992] [BDRIVE ] Failed to Request/Reply with error = 11, rc = -1 [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:324]
[2020/11/07 17:25:38.711] [ERROR ] [ 2992] Failed to initialize ZCLIENT [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 17:25:41.839] [ERROR ] [ 2992] [BDRIVE ] Failed to Request/Reply with error = 11, rc = -1 [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:324]
[2020/11/07 17:25:42.842] [ERROR ] [ 2992] Failed to initialize ZCLIENT [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 17:25:45.968] [ERROR ] [ 2992] [BDRIVE ] Failed to Request/Reply with error = 11, rc = -1 [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:324]
[2020/11/07 17:25:46.972] [ERROR ] [ 2992] Failed to initialize ZCLIENT [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 17:25:50.099] [ERROR ] [ 2992] [BDRIVE ] Failed to Request/Reply with error = 11, rc = -1 [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:324]
[2020/11/07 17:25:51.107] [ERROR ] [ 2992] Failed to initialize ZCLIENT [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 17:25:54.223] [ERROR ] [ 2992] [BDRIVE ] Failed to Request/Reply with error = 11, rc = -1 [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:324]
[2020/11/07 17:25:55.236] [ERROR ] [ 2992] Failed to initialize ZCLIENT [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 17:25:58.355] [ERROR ] [ 2992] [BDRIVE ] Failed to Request/Reply with error = 11, rc = -1 [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:324]
[2020/11/07 17:25:59.371] [ERROR ] [ 2992] Failed to initialize ZCLIENT [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 17:26:02.495] [ERROR ] [ 2992] [BDRIVE ] Failed to Request/Reply with error = 11, rc = -1 [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:324]
[2020/11/07 17:26:03.496] [ERROR ] [ 2992] Failed to initialize ZCLIENT [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 17:26:06.637] [ERROR ] [ 2992] [BDRIVE ] Failed to Request/Reply with error = 11, rc = -1 [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:324]
[2020/11/07 17:26:07.643] [ERROR ] [ 2992] Failed to initialize ZCLIENT [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 17:26:10.765] [ERROR ] [ 2992] [BDRIVE ] Failed to Request/Reply with error = 11, rc = -1 [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:324]
[2020/11/07 17:26:11.767] [ERROR ] [ 2992] Failed to initialize ZCLIENT [C:\buildbot\slave\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 23:09:27.738] [ERROR ] [ 12240] Failed to initialize ZCLIENT [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 23:09:30.905] [ERROR ] [ 12240] Failed to initialize ZCLIENT [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 23:09:34.072] [ERROR ] [ 12240] Failed to initialize ZCLIENT [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 23:09:37.212] [ERROR ] [ 12240] Failed to initialize ZCLIENT [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]
[2020/11/07 23:09:40.385] [ERROR ] [ 12240] Failed to initialize ZCLIENT [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZClientSession.cpp:233]

[jyyoon]

Hello.

Could you refer to a following topic?

I wish it’s helpful.

Check when NetDrive UI is stopped in splash window

If the UI is stuck in the splash window after running NetDrive, the service nd3svc.exe or ndagent.exe may not be running. In this case, check whether nd3svc.exe and ndagent.exe are running by referring to the following. Press Windows Key + R and type services.msc to launch the Services List. [image] 2.Check “Status” and “Startup Type” of NetDrive3 Agent (Product NetDrive3) and NetDrive3 Service (Product NetDrive3) in the service list. “Status” should be “Running” and “Startup Type” should…

[yammo323]

Hi,

I have checked and both are running

I have also

• Run the anti virus and nothing was found.
• Uninstalled and reinstalled NetDrive

What else can be done?

Tony

[jyyoon]

Is there anything else installed firewall program besides windows firewall?

[yammo323]

Hi,

No I just have the standard windows 10 firewall and antivirus

Tony

[jyyoon]

Then, let’s have a remote session to figure out.

Please let me know AnyDesk address after downloading and installing AnyDesk from https://anydesk.com/en/downloads

Also, give me the time with UTC when you are available after tomorrow.

Regards.

[yammo323]

Hi,

I’m on vacation at the moment.

Can we organise for a time next week?

Tony

[jyyoon]

Sure, Let me know the time a day or two before in advanced.

Regards.