"Failed to get file list" for backblaze connection

[matt-0de5]

I have purchased Netdrive3 team edition for the purpose of mounting our Backblaze b2 drive as a local drive. I have tried numerous times to connect, however the resulting drive is always empty (even though our b2 drive has many files in it). When I go to “select folder” I get an item that says Backblaze B2 but when I go to expand it there is nothing under it so no way to select a bucket. Connecting works but when I go to “browse files” it says “Failed to get file list” with a 400 HTTP code in the logs. When I try to actually open the drive in windows 10 it just comes up empty. I am able to create files but from what I can tell they don’t get uploaded to Backblaze. I’ve tried all kinds of different keys and options and always get this same result.

here are my logs:

[2022/04/03 15:14:08.923] [ERROR   ] [   17988] [SERVICE   ] [ nd3 sdk version - child nd3svc : 3.16.589 ] [Child.cpp:129]
[2022/04/03 15:14:19.783] [ERROR   ] [   17720] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:20.116] [ERROR   ] [   25124] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:20.464] [ERROR   ] [   17720] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:20.836] [ERROR   ] [   23208] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:21.181] [ERROR   ] [   17720] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:21.821] [ERROR   ] [   25124] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:22.152] [ERROR   ] [   23208] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:22.486] [ERROR   ] [   17720] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:25.731] [ERROR   ] [   25124] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:26.057] [ERROR   ] [   24436] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:26.392] [ERROR   ] [   24436] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:26.731] [ERROR   ] [   17720] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:30.743] [ERROR   ] [   25124] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:14:31.076] [ERROR   ] [   23208] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:17:22.807] [CRITICAL] [   13604] [FILESYSTEM] Delete mounting point failed with 0x00000002 but ignore
[2022/04/03 15:22:22.740] [ERROR   ] [   17544] [SERVICE   ] [ nd3 sdk version - child nd3svc : 3.16.589 ] [Child.cpp:129]
[2022/04/03 15:22:23.597] [ERROR   ] [    5436] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:22:23.929] [ERROR   ] [    5436] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:22:24.513] [ERROR   ] [    5436] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:22:24.863] [ERROR   ] [   20508] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:22:25.253] [ERROR   ] [    5436] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:22:26.365] [ERROR   ] [    4332] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:22:29.847] [ERROR   ] [    5436] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:22:30.179] [ERROR   ] [    3976] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2022/04/03 15:22:30.506] [ERROR   ] [   20508] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400

[jyyoon]

Hello.

Thank you for using netDrive.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Regards.

[matt-0de5]

nd3svc_TEAM_Backblaze B2.log (27.6 KB)
here you go

[jyyoon]

I reviewed the file you attached.

The errors below are in the file.

{
“code”: “bad_request”,
“message”: “accountId invalid”,
“status”: 400
}

The accountId is a KeyID of your account.

Could you check your KeyID one more time?

Regards.

[matt-0de5]

Just double checking that I’m supposed to use the keyID as the accountID and the applicationKey on the key as the application key as per instructions here Backblaze problem with application key - #2 by jyyoon

I’ve created a new key again and I am still getting the same issue. I gave this key full access to all buckets as well, though that doesn’t seem to make a difference

[matt-0de5]

aha, I tried just generating a new master key and using that and that worked fine, so looks like current version of Netdrive3 has a bug where application keys with Backblaze don’t work on Win10

[jyyoon]

Hello.

I will check for application keys and feedback you.

Regards.