Failed to get file list error on dropbox business

[chris-cc6d]

My dropbox business account is connecting and mounting ok, but one of the folders is showing as empty despite having files in there. If I try and browse the folder through the NetDrive app, I get the error: Failed to get file list.

Can you help please. Logs attached.

Thank you

nd3svc_Plex Library.zip (44.1 KB)

[tsjeong]

Dear chris-cc6d,

Thank you for using NetDrive.

The log file was not generated at debug level.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[chris-cc6d]

Hi tsjeong,

My apologies, updated logs attached. Hopefully these contain the detail you need.

Thanks for picking this up so quickly

nd3svc_LOGS ZIP.zip (121.1 KB)

[jyyoon]

Hello.

Could you try without “Receive changes to files from server” option?

You can see the options window by pressing “OPTIONS” button.

Regards.

[chris-cc6d]

Hi jyyoon,

I’ve tried without this option but I’m getting the same error. Logs generated since changing this setting are attached.

Thanks for your help

NetDrive3_logs after no receive changes from server.zip (306.3 KB)

[chris-cc6d]

I resolved the issue by rolling the software back to version 3.15.393

[jyyoon]

Sorry for late.

I will check what different 3.15.393 with the latest.

Thank you for feedback.

Regards.