Every file opened from the cloud mounted drive takes too long to open say 2 minutes

[tsjeong]

Dear mohankrajan,

Thank you for bringing up the issue of the delay when opening files. To accurately analyze and resolve the problem, it would be helpful if you could send us the log files.

Please attach the log files so we can promptly investigate the issue and find a solution for you.

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials.

Best regards