Errors while testing NetDrive version 3.18.980 Beta

Hello NetDrive Team!

While testing new version 3.18.980 found some errors:

  1. While creating a folder in the newly mounted S3 drive I get the following windows error:
    Error 0x8000FFFF: Catastrophic failure

I’m able to add a file without an error but it doesn’t actually save to the bucket.

After about 7 hours it starts working fine.

When we do the same thing with CloudBerry Explorer - we can create files immediately after creation the new bucket.

  1. When you create a file with zero weight in Explorer on a disk connected using netDrive, the file does not appear in S3 and disappears after reconnecting the disk.

NetDrive version: 3.18.980
Windows/Mac Version: Windows Server 2019
nd3log.zip (12.8 MB)

Please investigate. You can find attached logs in Verbose mode. Thank you!

From the log file you use s3.amazonaws.com as your s3 server address. I checked your previous messages and I found that you used s3-ap-southeast-2.amazonaws.com as your s3 server address. Do you create a bucket in one region and use the bucket using s3.amazonaws.com?

Hi Steve!

All buckets were created in one region - Asia Pacific (Sydney) ap-southeast-2

Hi,

Sorry for the delay.

I think you can remove the 7-hour delay by changing the S3 address to refer directly to your preferred region using the following format:

http://s3-ap-southeast-2.amazonaws.com

You can change the Server Address in the config screen.

image

Hope this helps.

Hi!

I can’t connect directly. See scrennshot.

Please replace https to http.

Same error.

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Dear @Yaroslav.Khvorostyan,

We have updated our S3 codes to identify the original region of the buckets and use this region when calling the S3 APIs.

Please use the following version:

https://downloads.bdrive.com/netdrive/builds/310e8b882e9f4e7fb12e9d6099168dc0/NetDrive3_Setup-3.18.1086.exe

Hi!

I can confirm that problem with new buckets has gone. What about “zero weight” files?

Thank you!

Now we have another problem- we can create folders in newly created bucket, but we can’t delete folders. Folder dissapears only after deleting files in it.
nd3svc_S3_130624.zip (2.7 MB)
Logs in attach.

Hi!

Any update?

Thank you!

Sorry for the delay. We will check the log and get back to you.

Based on the log file, we cannot identify any issues related to errors while deleting folders. Could you please mount the drive, reproduce the problem, unmount the drive, and send us the debug log files? Isolating this operation will help us examine the issue in more detail.

Hi!

Logs in attach.

Thank you!

ND_050724.zip (1.9 MB)

Thank you for the log file.

Hi!

Any update?

Sorry for the late update.

All logs related to the DELETE operation indicate success. The log file shows that AWS returns a 204 status, which means the DELETE operation was successful. However, the folder is not removed from the server.

We have reproduced the issue in our test environment and will provide an update soon.