Errors while testing NetDrive version 3.18.980 Beta

NetDrive3
21

This version includes a fix for the deletion issue.

As you know, S3 does not have a traditional directory structure. When removing objects within a directory-like structure, we must delete each object individually. This fix will list all objects under the specified “directory” (marker) and then remove each one. This process will take longer compared to other storage systems where deleting a directory automatically removes all files within it.

https://downloads.bdrive.com/netdrive/builds/91a12d08d65248b9bca95c4fea9a67c2/NetDrive3_Setup-3.18.1108.exe

22

Hi! Hope you are fine)

Have a problem with 3.18.1108 version - when creating “zero weight” files on the disk mounted by ND - they are not loading to S3 bucket. Can we fix it?

23

Hi Yaroslav,

Thank you for reaching out to us!

We understand that you are experiencing an issue where zero-byte files are not being uploaded to your S3 bucket when created on a NetDrive-mounted disk.

To help resolve this issue, please try the following steps:

:one: Update to the latest version of NetDrive (3.18.1125)

  • The issue might have been fixed in newer versions.
  • Please download and install the latest version from the link below and test again:
    Download NetDrive 3.18.1125

:two: Check if your S3 bucket has any restrictions on zero-byte files

  • Some S3 configurations or policies might prevent zero-byte files from being uploaded.
  • Please verify your S3 settings and try uploading a zero-byte file manually through the AWS Console or AWS CLI.

:three: If the issue persists, please send us your NetDrive log file for further investigation

  • To collect logs, follow these steps:
    • Open NetDrive → Preferences → General
    • Enable Log Level: Debug
    • Reproduce the issue and send us the log file from C:\ProgramData\NetDrive3\logs

We appreciate your patience and look forward to assisting you further. If you have any questions, feel free to reach out!

Best regards,
NetDrive Support Team

24

Hi!

Log files in attach.

So we have two things to fix:

  1. Zero-byte files are not being uploaded to S3 bucket.
  2. While deleting folder, files in the folder delets but folder is not.

Thank you!
NetDrive3_yaroslav.zip (1.3 MB)

25

Dear Yaroslav,

Thank you for sharing the logs and your detailed feedback.

We have confirmed the issue where zero-byte files are not uploaded to the S3 bucket. We will investigate this further and work on a solution.

As a temporary workaround, we found that uploading zero-byte files via the File Browser works correctly. Until a fix is released, we recommend using the File Browser for uploading such files.

Regarding the issue with empty folders not being deleted, this has already been resolved in the latest version (3.18.1125) of NetDrive. Please install the latest version from the following link:

:link: Download NetDrive 3.18.1125

If you encounter any further issues, feel free to let us know. We appreciate your patience and cooperation.

Best regards,
Bdrive Support Team

26

Dear Yaroslav,

Thank you for your patience.

We’ve identified and resolved the issue where zero-byte files were not being uploaded to the S3 bucket. Please try using the following version, which includes the fix:

Download NetDrive 3.18.1127

We kindly ask you to install this version and test if it works as expected. Please feel free to let us know the results or if you encounter any further issues.

Best regards,
Bdrive Support Team

27

Hi!

Can confirm that problem with uploading zero-byte files has gone in version 3.18.1127.

Problem with deleting folders with files is still in place in version 3.18.1127. Once more - while deleting folder, files in the folder delets but folder is not.

Logs in attach.
090425.zip (1.3 MB)

28

Dear Yaroslav,

Thank you again for your detailed feedback and for providing the log files.

We are pleased to inform you that the issue where folders containing files could not be deleted (only the files were removed) has been resolved. You can download and test the fixed version using the link below:

Download URL:
https://downloads.bdrive.com/netdrive/builds/0e202a553d2e4dc7b1896067f893b052/NetDrive3_Setup-3.18.1129.exe

Please try using this version and let us know if the problem is fully resolved on your side.

Thank you for your continued support and cooperation.

Best regards,
Bdrive Support Team