Error when trying to compress file or folder with Microsoft Windows compressing tool

[6d55-info]

Hi,

we get follwing error message when trying to compress a file or folder with the default compressing tool of Microsoft Windows.
The message tells us, that not insufficient space is available, but this doesn’t make sense with a file of 2 MB.
Do you know this error?

If you have any questions, please let me know.
We use NetDrive3 in version 3.15.450.
The selected folder/file is connected with WebDAV and mounted as network drive.

Kind regards,
Thorsten

[jyyoon]

Hello.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Regards.

[6d55-info]

Hi,

please find attached the log files.nd3log_2021117_0945.zip (1.4 MB)

Kind regards,
Thorsten

[jyyoon]

I reviewed the log files you attached.

Can we have a remote session to figure out more details on next week?

If you want to, let me know your AnyDesk Address and the time you are available with UTC.

You can download it from Download AnyDesk for Free.

Regards.

[jyyoon]

Could you try with a test version below?

https://files.bdrive.com/netdrive/builds/88b84ae580c14e07835e0016cfe53311/NetDrive3_Setup-3.15.458.exe

Regards.

[6d55-info]

Good news!
I tryied your test version and it solved the issue!

[jyyoon]

The next release version will be include this fix.

Regards.