Error Mount Drives on Windows 10

[sorreste]

Hi all,
here below my log:

[2018/01/03 08:52:23.506] [ERROR ] [ 3784] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.0.310 ] [Child.cpp:139]
[2018/01/03 08:52:24.179] [CRITICAL] [ 3784] [FILESYSTEM] Mount failed on create storage
[2018/01/03 08:52:24.179] [ERROR ] [ 3784] [FILESYSTEM] Mount failed : 50/D:;

[copyrex]

Same here, Netdrive3 does not mount drives; money for nothing!

[sorreste]

ohw…but only after the last windows updates…

[support1]

@sorreste @copyrex

After installing recent version please check the issue again. If you still have the issue please send us log files to check the issue.

http://files.bdrive.com/netdrive/builds/NetDrive3_Setup-3.2.324.exe

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

Sorry for the inconvenience it may caused.

[sorreste]

ehi…thank you i have the same problem and i take the verbose log file.
i need to attach it here in the discussion?

[yeonsh]

You can send us a private message. Click the link at the banner notice.

[sorreste]

sent directly to you @yeonsh could you please confirm if you have received the file?

[sorreste]

Hi all, any news?

[support1]

Sorry for the delay. I got your log file and it seems that there is a problem with NetDrive filesystem layer. According to the log file filesystem layer failed to create storage. Can you please reinstall NetDrive 3 and check if it works? Sorry for the inconvenience it may caused.

[sorreste]

Hi @support1,

sorry but doesn’t work.

[sorreste]

hi @support1, any news?

[sorreste]

hi guys, no news?

[support1]

Sorry for the delays. We failed to reproduce the problem on our test environment. What build of Windows 10 do you use?

[sorreste]

i’ve just installed an Insider Preview 1709 to test, and i have the same problem…

[jyyoon]

Dear sorreste

Are you using anti-virus program or anti-malware program to protect pc?
If so, let me know which program you are using.

I think the device driver NetDrive using is blocked by something like above programs

[sorreste]

Ciao jyyoon,

i using Malwarebytes pro, and the windows defender.

it works until few days before the 3 jan, with the same configuration above.

[jyyoon]

Dear Customers.

If you are using Windows 10 Insider Preview, we found the solution of this issue.

Refer to this page from Microsoft to add registry value “IoBlockLegacyFsFilters”

The default value of “IoBlockLegacyFsFilters” is 0 according to above page. But with insider preview, the default value of “IoBlockLegacyFsFilters” is changed from 0 to 1.

So If you add “IoBlockLegacyFsFilters” value and set 0, NetDrive will work well.

1. Uninstall NetDrive and reboot.
2. Add “IoBlockLegacyFsFilters” registry value and set it 0.
3. Install NetDrive again.

Regards.

[sorreste]

IT WORKS!!! thankyou