Good afternoon, i’m trying to build a FTP in a winserver 2019 VM, but it gets stuck on loading, on other desktops it builds normally
Hello.
Thank you for using NetDrive.
Could you attach debug log files to figure out what happened?
After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :
There is no login related credential information in the log files.
Regards.
[2022/04/26 09:34:47.942] [ERROR ] [ 7104] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/26 09:43:13.844] [ERROR ] [ 7104] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/26 09:43:16.297] [ERROR ] [ 1848] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/26 10:17:43.529] [ERROR ] [ 1848] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/26 10:54:34.573] [ERROR ] [ 3392] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 14:49:03.205] [ERROR ] [ 3392] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 15:52:32.641] [ERROR ] [ 2308] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 16:06:52.616] [ERROR ] [ 2308] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 16:07:12.275] [ERROR ] [ 3468] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 16:23:29.073] [ERROR ] [ 3468] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 16:23:29.151] [ERROR ] [ 1880] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 16:23:31.854] [ERROR ] [ 2692] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 16:38:19.553] [ERROR ] [ 2692] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 16:38:42.667] [ERROR ] [ 3384] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 18:02:42.049] [ERROR ] [ 3384] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 18:02:42.081] [ERROR ] [ 3032] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 18:02:55.133] [ERROR ] [ 3400] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 21:14:40.328] [ERROR ] [ 3400] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 21:15:33.966] [ERROR ] [ 6968] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 21:17:15.555] [ERROR ] [ 6968] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 21:17:17.095] [ERROR ] [ 6852] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 21:17:42.158] [ERROR ] [ 6852] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 21:17:42.171] [ERROR ] [ 6816] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 21:17:43.734] [ERROR ] [ 6244] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 21:19:08.239] [ERROR ] [ 6244] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 21:19:09.974] [ERROR ] [ 5224] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 21:20:01.601] [ERROR ] [ 5224] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 21:20:03.857] [ERROR ] [ 6576] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 21:31:21.920] [DEBUG ] [ 5796] [SERVICE ] Finish cmd [set_loglevel] [MsgProcessor.cpp:1090]
[2022/04/28 21:31:22.014] [DEBUG ] [ 6820] [SERVICE ] Begin cmd [check_sdk_name] [MsgProcessor.cpp:988]
[2022/04/28 21:31:22.014] [DEBUG ] [ 6820] [SERVICE ] Finish cmd [check_sdk_name] [MsgProcessor.cpp:1090]
[2022/04/28 21:31:22.295] [ERROR ] [ 6576] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 21:31:22.310] [DEBUG ] [ 6576] [SERVICE ] Server stopped [Parent.cpp:236]
[2022/04/28 21:31:22.310] [ERROR ] [ 5380] [SERVICE ] CZServerSession::Stop called [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:336]
[2022/04/28 21:31:24.670] [ERROR ] [ 2860] [SERVICE ] [ nd3 sdk version : 3.16.589 ] [Parent.cpp:144]
[2022/04/28 21:31:24.670] [DEBUG ] [ 2860] [SERVICE ] Try to start server with port 49879 [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:286]
[2022/04/28 21:31:24.701] [DEBUG ] [ 2860] [SERVICE ] Report Port Bound: 49879
[C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:185]
[2022/04/28 21:31:24.701] [DEBUG ] [ 2860] [SERVICE ] Try to start publish server with port 49880 [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:194]
[2022/04/28 21:31:24.701] [DEBUG ] [ 2860] [SERVICE ] Try to start server with port 49880 [C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:286]
[2022/04/28 21:31:24.701] [DEBUG ] [ 2860] [SERVICE ] Publish Port Bound: 49880
[C:\buildbot\slave-win\netdrive3_release\netdrive3…\common\ZServerSession.cpp:204]
[2022/04/28 21:31:24.701] [MESSAGE ] [ 2860] [SERVICE ] Server starts with port 49879 [Parent.cpp:225]
[2022/04/28 21:31:56.130] [DEBUG ] [ 6008] [SERVICE ] Begin cmd [check_sdk_name] [MsgProcessor.cpp:988]
[2022/04/28 21:31:56.130] [DEBUG ] [ 6008] [SERVICE ] Finish cmd [check_sdk_name] [MsgProcessor.cpp:1090]
[2022/04/28 21:31:57.130] [DEBUG ] [ 7056] [SERVICE ] Begin cmd [nfls_set_proxy] [MsgProcessor.cpp:988]
[2022/04/28 21:31:57.130] [DEBUG ] [ 7056] [SERVICE ] Finish cmd [nfls_set_proxy] [MsgProcessor.cpp:1090]
[2022/04/28 21:34:43.591] [DEBUG ] [ 4940] [SERVICE ] Begin cmd [check_sdk_name] [MsgProcessor.cpp:988]
[2022/04/28 21:34:43.591] [DEBUG ] [ 4940] [SERVICE ] Finish cmd [check_sdk_name] [MsgProcessor.cpp:1090]
[2022/04/28 21:34:43.613] [DEBUG ] [ 5008] [SERVICE ] Begin cmd [get_connected_drive_list] [MsgProcessor.cpp:988]
[2022/04/28 21:34:43.613] [DEBUG ] [ 5008] [SERVICE ] Finish cmd [get_connected_drive_list] [MsgProcessor.cpp:1090]
Could you give me more details what means “stuck on loading”?
A screenshot could be helpful.
Regards.
Now it’s worse, I’m stuck on the login screen.
services are running normally, as you can seen in the screenshot
I can help you with having a remote session.
If you want to, let me know your AnyDesk address and the time you are available with UTC.
AnyDesk can be downloaded from Download AnyDesk for Free.
Regards.
That’s perfect, let’s make a conference call tomorrow at 10 o’clock, my UTC is BRT – Brasília Time in UTC -03:00 // 10:00 AM
Half hour before im gonna send to u my anydesk
Hello.
How about next week because it’s my holiday from Thursday to Friday of this week.
Sorry about that.
We will expand your trial.
Regards.
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