Error after update: Mount process is not executed

[tsjeong]

Dear tomas2,
Thank you for reaching out.

This error usually occurs when the mount process fails to start correctly.
To identify the exact cause, please send us your log files for analysis.

Please follow these steps to collect the logs:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Once we receive the logs, we’ll analyze them and get back to you with further instructions.

Best regards,
NetDrive Support Team