Duplicate mapping sftp

[leandro.meirelles]

When carrying out the sftp mapping, the folder naming is duplicated, any suggestions?

[support1]

Could you please upload a screenshot of the issue and log files?

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[leandro.meirelles]

yes, i has a image.

I will send for you verify.

[support1]

Could you send us log files? We didn’t see issues like this before.

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[leandro.meirelles]

@support1

ould you send us log files? We didn’t see issues like this before.

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

Segue as logs.

nd3log.zip (667.7 KB)

[support1]

It’s weird. Your SFTP server returns names like this.

drw-rw-rw   1     root     root         0 Sep 19 15:24 ....;1695147853
-rw-rw-rw   1     root     root       282 Sep 19 15:24 desktop.inidesktop.ini;1695147854
drw-rw-rw   1     root     root         0 Sep 13 14:52 NEDNED;1694627526
drw-rw-rw   1     root     root         0 Jul 21 11:08 NEPNEP;1689948506
drw-rw-rw   1     root     root         0 Jul 21 11:10 NEQNEQ;1689948613
drw-rw-rw   1     root     root         0 Jul 21 11:10 Nova pastaNova pasta;1689948617
drw-rw-rw   1     root     root         0 Jul 21 11:11 QASQAS;1689948662
drw-rw-rw   1     root     root         0 Jul 21 11:11 RetirarRetirar;1689948708
drw-rw-rw   1     root     root         0 Jul 21 11:11 XMLXML;1689948718
]

What is your SFTP software and version?

[leandro.meirelles]

@support1

ro

SCP Server - SolarWinds
Version 2.2.4.60039

[support1]

Thanks for the info. We will install the software and try to reproduce the issue.