Dropbox authentication failed windows 11

[xikawi7103]

Authentication Completed but in netdrive3 authentication failed

[support1]

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[xikawi7103]

this help

[2024/03/26 18:46:36.409] [ERROR ] [ 10692] [NETDRIVE ] AddDrive::event exception. protocol info [c:\buildbot\slave-win\netdrive3_release\netdrive3\netdriveui\adddrive.cpp:1286]
[2024/03/26 18:46:36.409] [ERROR ] [ 16324] [NETDRIVE ] AddDrive::TryToConnect exception. protocol info [c:\buildbot\slave-win\netdrive3_release\netdrive3\netdriveui\adddrive.cpp:1970]

[2024/03/26 18:29:59.610] [DEBUG ] [ 12648] [SERVICE ] Published nfls disconnected message
[2024/03/26 18:30:00.391] [DEBUG ] [ 7944] [SERVICE ] Begin cmd [disconnect] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1022]
[2024/03/26 18:30:00.391] [DEBUG ] [ 7944] [SERVICE ] MsgProcessor::Unmount E [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:410]
[2024/03/26 18:30:00.391] [DEBUG ] [ 7944] [SERVICE ] CParentPipe::Unmount Found child service of E
[2024/03/26 18:30:00.438] [DEBUG ] [ 7944] [SERVICE ] NFLS will be closed. [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\nflsession.cpp:220]
[2024/03/26 18:30:04.625] [DEBUG ] [ 5124] [SERVICE ] Try to reconnect [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\nflsession.cpp:144]
[2024/03/26 18:30:04.625] [DEBUG ] [ 5124] [SERVICE ] NFLS Connect [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\nflsession.cpp:61]
[2024/03/26 18:30:30.817] [DEBUG ] [ 7944] [SERVICE ] NFLS is Closed [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\nflsession.cpp:233]
[2024/03/26 18:30:30.817] [DEBUG ] [ 7944] [SERVICE ] NFLS will be closed. [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\nflsession.cpp:220]
[2024/03/26 18:30:30.817] [DEBUG ] [ 7944] [SERVICE ] NFLS is Closed [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\nflsession.cpp:233]
[2024/03/26 18:30:30.817] [DEBUG ] [ 7944] [SERVICE ] Unmount result : 0 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:428]
[2024/03/26 18:30:30.817] [DEBUG ] [ 7944] [SERVICE ] Finish cmd [disconnect] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1128]
[2024/03/26 18:32:44.493] [DEBUG ] [ 7948] [SERVICE ] Begin cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1022]
[2024/03/26 18:32:44.665] [ERROR ] [ 7948] [PROTOCOL ] DROPBOX_BIZ::About::Process >> SSL connect error(35)
[2024/03/26 18:32:44.665] [DEBUG ] [ 7948] [SERVICE ] Finish cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1128]
[2024/03/26 18:38:26.631] [DEBUG ] [ 7932] [SERVICE ] Begin cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1022]
[2024/03/26 18:38:26.849] [ERROR ] [ 7932] [PROTOCOL ] DROPBOX_BIZ::About::Process >> SSL connect error(35)
[2024/03/26 18:38:26.849] [DEBUG ] [ 7932] [SERVICE ] Finish cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1128]
[2024/03/26 18:40:36.478] [DEBUG ] [ 7936] [SERVICE ] Begin cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1022]
[2024/03/26 18:40:36.619] [ERROR ] [ 7936] [PROTOCOL ] DROPBOX_BIZ::About::Process >> SSL connect error(35)
[2024/03/26 18:40:36.619] [DEBUG ] [ 7936] [SERVICE ] Finish cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1128]
[2024/03/26 18:42:17.240] [DEBUG ] [ 7940] [SERVICE ] Begin cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1022]
[2024/03/26 18:42:17.365] [ERROR ] [ 7940] [PROTOCOL ] DROPBOX_BIZ::About::Process >> SSL connect error(35)
[2024/03/26 18:42:17.365] [DEBUG ] [ 7940] [SERVICE ] Finish cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1128]
[2024/03/26 18:46:06.068] [DEBUG ] [ 7944] [SERVICE ] Begin cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1022]
[2024/03/26 18:46:06.240] [ERROR ] [ 7944] [PROTOCOL ] DROPBOX_BIZ::About::Process >> SSL connect error(35)
[2024/03/26 18:46:06.240] [DEBUG ] [ 7944] [SERVICE ] Finish cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1128]
[2024/03/26 18:46:26.041] [DEBUG ] [ 7948] [SERVICE ] Begin cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1022]
[2024/03/26 18:46:26.197] [ERROR ] [ 7948] [PROTOCOL ] DROPBOX_BIZ::About::Process >> SSL connect error(35)
[2024/03/26 18:46:26.197] [DEBUG ] [ 7948] [SERVICE ] Finish cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1128]
[2024/03/26 18:46:36.534] [DEBUG ] [ 7932] [SERVICE ] Begin cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1022]
[2024/03/26 18:46:36.675] [ERROR ] [ 7932] [PROTOCOL ] DROPBOX_BIZ::About::Process >> SSL connect error(35)
[2024/03/26 18:46:36.675] [DEBUG ] [ 7932] [SERVICE ] Finish cmd [protocol_create] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:1128]

[tsjeong]

Dear xikawi7103,

Could you attach full log files to figure out what happened?

Regards.

[xikawi7103]

NetDrive3_Metatron.log (3.0 MB)
nd3svc.log|attachment (324.9 KB)