"Drive letter already used."

[tech-9f36]

When trying to connect to a drive, the user gets an error message: “Netrdrive : Drive letter already used.” This is happening to several employees in our company that are working remotely.

• Happens no matter which drive letter we select, including when we try “auto”
• “Mount on boot” is UNCHECKED
• Connection was just fine previously, but suddenly starts having this issue.
• Uninstalling Netdrive, restarting, and re-installing Netdrive fixes the issue for a few days, then it comes back
• Latest Netdrive updates are installed.
• Tried the command “net use * /delete” in an elevated command prompt, did not help

Any help with this would be greatly appreciated. We are losing a lot of productivity due to users having this issue.

Thanks!

[tsjeong]

Dear tech-9f36,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[tech-9f36]

Thank you for your reply. For the moment, the issue has disappeared since we uninstalled and reinstalled; however, this issue frequently returns. I will do those steps the next time we have the issue.