Disconnect after SleepMode (PC)

[support1]

We apologize for any inconvenience caused. Could you please let us know if you experience disconnection every time your PC wakes up? To investigate the issue, we kindly request that you share with us the debug log and crash dumps. It would be highly appreciated if you could provide us with the exact time of the disconnection as well. Thank you.

1. Log files

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

2. Crash dumps

You can find crash dumps in C:\ProgramData\NetDrive3\Dumps. That will be great help to us to solve this problem.