Connection to SFTP servers doesn't work

[ehud]

Hello

SFTP Connection stop working.

[support1]

To help us diagnose the issue, please set the log level to VERBOSE and reproduce the problem. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[ehud]

Hello

Please see the attached log
nd3svc_Seyman.log.zip (10.1 MB)

[support1]

Thanks for the log file.

Can you browse server files using ‘BROWSE’?

[ehud]

I removed the SFTP connection yesterday and since then I cannot add it again.

[support1]

Can we have a short remote session to check the issue?

If possible please install JumpDesk connect and send me the Screen Sharing Link. When I try to connect you can authorize the connection.

https://jumpdesktop.com/go

[graeme.newman]

Hi Having the same issue
sFTP connections are all ‘connection error’
Can still connect using clients like FileZilla etc
Please advise

[support1]

Please send me the Screen Sharing Link using private message.

http://support.bdrive.com/new-message?username=support1

[support1]

To help us diagnose the issue, please set the log level to VERBOSE and reproduce the problem. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[graeme.newman]

nd3svc_AZURE-IFS.zip (15.6 KB)
please email me graeme.newman@sparex.com for zip password

[ehud]

Hello
Do you have any updates regarding the issue?

[support1]

I will post a fixed version here today. Sorry for the inconvenience is caused.

[support1]

Hello,

Following version includes fixes for SFTP connection. Please check if it works with your configuration.

https://downloads.bdrive.com/netdrive/builds/37b0d1aaa9cf4724a83f8ca337f76722/NetDrive3_Setup-3.17.900.exe

[ehud]

Hello
The new version solved the issue.
Thank you for your support and quick prompt.

[support1]

Great news! Thank you for informing us that the issue has been resolved.