Connection Error with NetDrive3 – Assistance Needed

[cwtkenneth]

Hi everyone, I’ve recently started using NetDrive3 and successfully accessed my company’s Cloud Servers 1 & 2 for about two weeks without any issues. However, today I encountered a persistent “Connection Error” every time I tried to log in, despite multiple attempts throughout the day.
To troubleshoot, I’ve verified that:

• My company’s servers are functioning properly: I can access both servers without any issues using the WebDAV browser on my iPhone.
• All login configurations are correct: I’ve double-checked my login details and other settings, and everything is accurate.
  Given that the problem seems isolated to NetDrive3, I would appreciate any guidance or suggestions to resolve this issue.
  Thanks in advance for your help!

[tsjeong]

Dear Kenneth,

Thank you for reaching out to us, and I sincerely apologize for the delayed response due to our year-end holidays.

To better understand the issue and provide you with the best support, we kindly request a screenshot of the issue and log files. These logs will help us diagnose the connection problem you’re experiencing.

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

We greatly appreciate your patience and understanding. Once we receive the logs, we’ll work promptly to resolve your issue.

Best regards.