Complete Server name when connecting QNAP to NetDrive3

[philip.kampe]

Hi, I wish to connect my QNAP to NetDrive3. When I I enter the link https://.myqnapcloud.com:5001 directly in the browser, I will be directed to my files on the NAS. But when I try to enter this information in the “Connect”-window of NetDrive3, I always get the message “Connection failed - Please check the connection information”.
Perhaps the port number is wrong or placed at a wrong position? But the port no. (5001) is displayed within the WebDAV-page of QNAP’s control panel.
What exactly do I have to enter? Where (else) can I find the information?
Thank you so much.

[support1]

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[philip.kampe]

nd3svc.zip|attachment (3.7 KB)

I hope this is the right thing. Thanks for your help.