Dear dan1,
To accurately analyze and resolve the problem, it would be helpful if you could send us the log files.
Please attach the log files so we can promptly investigate the issue and find a solution for you.
To help us diagnose the issue:
- Please set the log level to VERBOSE
- Reproduce the problem.
- Afterward, please follow the instructions in the following link to send us the debug log file:
Please be aware that the log file does not contain any login credentials.
Best regards