Can't access NAS drive locally

[andykay]

I have two network drives mounted through NetDrive 3, which connect to a Synology NAS using WebDAV.

On any other network connection at other locations everything works fine and I can access files through the connections.

However, locally (on the same network as the NAS drives) I cannot access files through the drives mounted in NetDrive. They show as connected in the app, but if I try to browse to them through file explorer, or through the Browse button in NetDrive I just get a spinning circle which never stops.

What could be causing the files to not load locally?

[tsjeong]

Hi andykay,

Thank you for reaching out. Based on your description, it seems like the issue is related to how WebDAV is handling connections within your local network. While external access works fine, there might be certain restrictions or configurations affecting local access.

Possible Causes & Solutions

1. Check WebDAV Server Settings on Synology NAS

• Go to Synology DSM > Control Panel > WebDAV Server and verify that local IP access is allowed.
• Some firewall settings may block internal network access while allowing external access.

2. Use the Internal IP Address (192.168.x.x) Instead of a Domain URL

• In NetDrive, check if you are using a domain (e.g., mynas.synology.com).
• If so, try replacing it with the local IP address of your NAS (e.g., 192.168.1.100).
• This can resolve DNS or NAT Loopback issues where external domains fail to route properly in local networks.

3. Check Router Settings (NAT Loopback or Hairpinning)

• Some routers block local access via an external domain.
• Enable NAT Loopback (Hairpin NAT) in your router settings if available.

4. Create a New Connection in NetDrive

• Instead of modifying the current connection, try creating a new connection in NetDrive using the internal IP of your NAS.
• This ensures the connection is properly configured for local access.

Next Steps

If the issue persists after trying the above steps, please send us the following:

• A detailed log file from NetDrive
  • Please set the log level to VERBOSE
    Reproduce the problem.
    Afterward, please follow the instructions in the following link to send us the debug log file:
    How to attach a log file
• A screenshot of the error message
• Your WebDAV connection settings in NetDrive

We appreciate your patience and look forward to resolving this issue.

Best regards,
NetDrive Support Team