Cannot use this version please install a version you can use

[fiona]

NetDrive version: 3 latest version - downloaded today
Windows/Mac Version: 10

How can I rectify this please?

[jyyoon]

Hello fiona

Thank you for using NetDrive.

Your issue will be handled as soon as possible.

Regards.

[jyyoon]

Hello fiona.

Do you faced the message still?

We couldn’t figure out what’s wrong.

Could you attach log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

Sorry for the inconvenience it may caused.

Regards.

[fiona]

Thank you for responding – I uninstalled it and then re-installed the software and it fixed the problem.

Many thanks Fiona B