Cannot login to NetDrive account

#1

NetDrive version: 3.0
Windows/Mac Version: Windows 10 (home - no proxy)
I am contacting you via this forum after instructions from Lena (@bdrive.com)
Tested last week NetDrive 7 day trial : OK - could access flawlessly my NAS
Subscribed subsequently to a one year one device subscription and now cannot login to my account - see screenshot - and cannot connect to my NAS.
Please advice
Thanks

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