Cannot login to NetDrive account

NetDrive version: 3.0
Windows/Mac Version: Windows 10 (home - no proxy)
I am contacting you via this forum after instructions from Lena (
Tested last week NetDrive 7 day trial : OK - could access flawlessly my NAS
Subscribed subsequently to a one year one device subscription and now cannot login to my account - see screenshot - and cannot connect to my NAS.
Please advice

A post was merged into an existing topic: Cannot login to my NetDrive account