Cannot login anymore with Windows 10

[sebastien-vinot]

NetDrive version: Latest found with the upgrade system
Windows/Mac Version: Windows 10

Hello, I have 3 licences for 3 PCs and since about 3 weeks, when I try to enter on the webdav mapped drive, it is displayed empty. I’m using Avast antiviru, I don’t know if it is important.

What can I do to reconnect again my webdav drive ?

Best regards, Sebastien

[jyyoon]

Hello Sebastien.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards

[sebastien-vinot]

Hello,

Thanks for your answer.

Here is logs from one of the two pcnd3api_ndagent.exe.zip (1.8 MB)

Best regards

[jyyoon]

Hello Sebastien.

I reviewed the log files you attached.

According your log files, there is no files or folders in your webdav root.

Check your webdav server configuration.

Regards.

[sebastien-vinot]

Hello Jyyoon,

Unfortunately, the webdav server (which is a WD NAS server) has data and more over they a visible from a Mac. Do you think reinstalling and doing again the configuration could help ?

Best regards

[jyyoon]

Hello

The response body of a file list request is below in the log file.

<?xml version="1.0" encoding="utf-8"?>

<D:multistatus xmlns:D=“DAV:” xmlns:ns0=“DAV:”>
<D:response xmlns:lp1=“DAV:” xmlns:lp2=“http://apache.org/dav/props/” xmlns:g0=“DAV:”>
<D:href>/</D:href>
<D:propstat>
<D:prop>
lp1:resourcetype<D:collection/></lp1:resourcetype>
lp1:creationdate2016-10-11T06:55:28Z</lp1:creationdate>
lp1:getlastmodifiedThu, 28 Feb 2019 02:05:50 GMT</lp1:getlastmodified>
</D:prop>
<D:status>HTTP/1.1 200 OK</D:status>
</D:propstat>
<D:propstat>
<D:prop>
g0:getcontentlength/
</D:prop>
<D:status>HTTP/1.1 404 Not Found</D:status>
</D:propstat>
</D:response>
</D:multistatus>

There is no file or folder in the response xml data.

Could you check your setting is correct or not?

Regards.

[sebastien-vinot]

Hello Jyyoon,

You’re right, after upgrading the webdav configuration, everything is fine.

Thanks a lot for you help.