Can connect to Dropbox Business but cannot see files, etc. Sounds like something to do with the way dropbox is handling access in the business accounts. How do we fix this?
Hello.
Thank you for using NetDrive.
Did you add “Dropbox” or “Dropbox for Business”?
Dropbox for Business.
Could you attach debug log files to figure out what happened?
After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :
There is no login related credential information in the log files.
Regards.
Attached is the log file. I believe it is showing verbose info.
nd3svc_Dropbox for Business.zip (5.12 KB)
I found a time out error while getting a file list of changes.
Can you try again after turning off the option “Receive changes to files from server”?
You can see the window pressing “OPTOINS” button in a configuration page of the Dropbox for Business item.
Regards.
No change in the behavior. Updated log attached.
nd3svc_Dropbox for Business.zip (5.81 KB)
I reviewed the log file you attached.
I found the option “Receive changes” turned on.
Could you try again to connect the drive item after turning it off?
If the issue pesists, let’s have a remote session to solve this issue.
If you want, let me know your AnyDesk address and the time you are available with UTC.
AnyDesk can be downloaded from Download AnyDesk for Free.
Regards.
We can do a remote session. My anydesk session ID/Alias is 731 603 928/plex/plex .
I am available for the next 30 mins or after 1 pm PST today.
Thank you,
Matt
The time 1pm PST is past.
Could you give me enough time to arrange?
I can be available later this evening or tomorrow from 1 pm tomorrow until 2 pm.
Let me know what works for you?
Thank you,
Matt
Now your timezone may be evening.
Are you available now?
I can connect now.
Give me 20 mins.
OK. let me know again
I am ready when you are. I can be reached by phone at 702-751-8320.
I’ve just connected.
Please try with below url version.
Looks good to me!
Thanks!
Yes.
We will update CloudSync too and let you know.
Regards.