Big problem with netdrive

[astrid1]

i have macusers and windows users. when a mac user opens a folder no problem. but the windows users cant open the same folder and it says that the folder is not existing any more. if i look with windows explorer i see a different name of the folder.
the name of the folder is Qdelft:netcompany netherlands B.V.

but if i look at the nas server through the explorer i see this name: QEE670-R
My questions are : why is the name changed?
why only macusers user can open this folder.?
why only this folder.

hope you can answer my questions.

kind regard

[support1]

What protocol do you use to connect to your NAS?

Could you send us log files from Mac and Windows to inspect the issue?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

There is no credential information in the log files.

Sorry for the inconvenience it may caused.