Background upload stuck at 99%

NetDrive3
1

Hi,
When I try to upload a file using windows explorer, it very rapidly copies the file (to the cache I assume) but when it gets to 99%, it basically freezes until the file has finished uploading, which can be several minutes depending on the size of the file. I have tried checking and unchecking “Background Upload” box but it doesn’t seem to make a difference. I don’t want to use “On-the-fly”, so what can I do to help avoid this?

Thanks

2

Hello.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

3

Hi,

I have sent you a PM with the logs attached.

Thanks

4

Hello.

Sorry for late. I reviewed the files you sent.

I recommend using background uploading.

There is no exact reason for the log files, but it seems that for some reason it failed to trigger background uploading.

I will check again regarding background uploading.

Regards.

5

Thanks for that but I have it set to background upload and it isn’t working. Also have you had a chance to look at the logs I sent you for why it is so slow for me to access my Google Drive files even though I have registered an API.

6

Hello.

I guess you are using plex media server with google drive.

I think it was slow because the Explorer requested to read the video files when you browse a folder with many video files with Explorer.

Alose because Plex Transcoder.exe was requesting a lot of video files on the mounted drive.

Regards.

7

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