Authentication with WebDav has failed on new Router

[stephan1]

I try to re-connect my Synology NAS via WebDav after I received a new router.

I forwarded port 5006 on my router for the Synology NAS, I check the port with Network Utility and it shows open.

In NetDrive3 I duplicated the connection and when I change the https for the new router to the new public IP I get an Authentication Error. I downloaded the free RaiDrive app and used the same IP/port ad credetials and it’s working on RaiDrive. I like NetDrive3 better and would like to get this working there.

Please help.

[tsjeong]

Dear Stephan,

Thank you for using NetDrive3.

Based on the information you provided, we would like to analyze the log files to investigate the issue further. Please locate the NetDrive3 log files from the path below, zip them, and send them to us:

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

We apologize for the inconvenience and will do our best to assist you as quickly as possible.

Best regards,
NetDrive Support Team