An Unexpected error is keeping you from copying this folder

[jez-walton]

Guys,
Im trying to upload some projects (Files and Folders) via netdrive 3 for teams (one licence for my local pc, one for my other pc). However I get these errors all the time ?

[support1]

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

[jez-walton]

nd3svc.log|attachment (8.7 KB) Uploading: nd3api_ndagent.exe.log… nd3log.zip (509 Bytes) nd3svc_Google Drive.log (1.1 KB) nd3svc_TEAM_Google Drive.log (240.8 KB) ndagent.log (6.7 KB) NetDrive3_jez.walton.log (1.9 KB)

[support1]

According to the log files the requests to the Google Drive are all failed with HTTP 401 which means the access token is not valid.

It happens when the access token is revoked. Access tokens can be revoked or expired by several reasons and we cannot tell the reason from the log files.

Please unmout and mount again to use newly created access token. If this fails please remove the drive item and add a new drive item.

[jez-walton]

Is it possible that using Cloudsyn and Netdrive 3 is causing this issue, I note that the PC has not sync’d and apears disconnection (Asking for login details) Yet Netdrive 3 is fine ?

This is becoming a real issue for me !

[jez-walton]

Please can I have a refund for both Netdrive and cloud sync.
Its really not working very well, and the lack of support is frustrating.