All my Netdrive drives disappeared

[cabaseira]

NetDrive version: 3.7.687
Windows/Mac Version: Windows 10 Pro.

When starting Windows, the desktop has not loaded at all (this happens randomly, not every time). I had to force the restart of the PC. I have noticed that this error happens to me when I have Netdrive installed. I have been some alternate periods of time without using Netdrive to do the test. But now I need the program and I have reinstalled it permanently. The error has returned. I also have problems when installing / uninstalling programs other than Netdrive. The installation is stopped, and I have to restart the computer.
On this last occasion, when it has returned to restart the PC, all my Netdrive units have disappeared.
Please help me.

[jyyoon]

Hello,

Thank you for using NetDrive.

Could you attach log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

I need all of them.

Regards.

[cabaseira]

Sorry, but now, when I try to open Netdrive, the load image remains, but it does not load.

[jyyoon]

Hello cabaseira.

Can we have a remote session next week via AnyDesk?