-1.0byte(s) free

[pat]

NetDrive version:3.6.571
Windows/Mac Version:Windows 10

Hi all,
All is in the title : quite often and randomly, NetDrive 3 can’t access to some of my drive (and not always the same, that’s random …). The drive appear like connected on NetDrive 3, but it isn’t : the drive on my windows explorer don’t appear / I can’t “Disconnect” (Unmount Failed) / and as a final statut : the drive on netdrive 3 shows me exactly that “-1.0byte(s) free” instead of a real free storage.
Thanks in advance for your return(s) !
Patrick

[jyyoon]

Hello Patrick.

Thank you for using NetDrive.

Which protocol type are you using?

Could you attach debug log files to figure out what happened?

Or If you use NetDrive 3.7.x beta, your issue may be solved.

NetDrive 3.7.x beta can be downloaded from our download page http://www.netdrive.net/download/.

Regards.

[pat]

Hi,
I’m using WebDAV protocol, below a part of the debug log (file is too big and I don’t want to share personnal datas). You can see there the errors happening all the days.
Bye
Patrick

[2019/02/12 10:50:28.914] [DEBUG ] [ 12560] [FILESYSTEM] [L:explorer.exe] FileSystem::ReleaseDir => AERROR::SUCCESS :
[2019/02/12 10:50:31.236] [DEBUG ] [ 10924] [FILESYSTEM] [L:explorer.exe] FileSystem::OpenDir :
[2019/02/12 10:50:31.236] [DEBUG ] [ 10924] [FILESYSTEM] [L:explorer.exe] FileSystem::OpenDir => AERROR::SUCCESS :
[2019/02/12 10:50:31.237] [DEBUG ] [ 10920] [FILESYSTEM] [L:explorer.exe] FileSystem::ReleaseDir : \

[jyyoon]

Hello pat.

Have you tied with NetDrive 3.7.670 beta?

[pat]

HI,
Thx for your answer. I’m not very fan of beta versions, but I will test this it and come to you in some days (or week) if the problem appear again.
Is it a knowed problem ? Do you know where it come from ?
Have a nice day
Patrick

[jyyoon]

3.7 will be released soon.

The list of files in WebDAV is xml data, and there was this issue if there was an error in xml.

Regards.

[edmiddlebrooks]

I’m running the latest MacOS and Netdrive 3.17.712 and it’s been happening for a year on my laptop, and my wife’s laptop. I’ve been trying to get her to use Netdrive 3 instead of Dropbox sync, but she’s pissed at me because there’s never any drives there. it just always says -1.0byte(s) free. We both use the same login and have 2 licenses on the account. I feels like when I login I get the token and she disconnects or vice versa. It could also be going to sleep the drives disconnect, but when this happens we have to kill-9 the processes and open Netdrive 3 back up to get it to reconnect for a while.

[support1]

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.