WebDAV: Mount process is not executed

NetDrive3
1

Hi all of a sudden we cannot connect to the synology NAS anymore

We are using MAC OS 12.7.6 and NetDrive 3 - log files attached

nd3log.zip (1.0 MB)

Do u any advice, Thank you

2

Hello,
This is the NetDrive Support Team.

Based on the logs, the issue does not appear to be related to the WebDAV/Synology server itself.
Instead, it seems that the NetDrive filesystem driver (kernel extension) is not being loaded properly on macOS, which prevents the mount process from starting.

This commonly happens after a macOS update, security policy change, or reboot, when the kernel extension needs to be re-approved.

Please try the following steps first:

1. Reinstall NetDrive (recommended)

Download and install the latest NetDrive installer (DMG) from the link below:

:link: NetDrive Installer (3.18.846)
https://downloads.bdrive.com/netdrive/builds/b617e13479ae48c598d8f813a05c766a/NetDriveInstaller-3.18.846.dmg

2. Check macOS security settings

After installation, go to
System Preferences → Security & Privacy → General
and click Allow if NetDrive/Bdrive system software is blocked.

After allowing it, please reboot your Mac and try mounting again.

If the issue still persists after reinstalling and rebooting, please let us know and we will investigate further.

Best regards,
NetDrive Support Team

3

Thank you for your reply, i should’ve mentioned i had tried all that, but did it again anyway

i uninstalled netdrive, restarted mac, installed net drive from your link, checked security and privacy - general - there nothing to do with net drive/bdrive listed there

under privacy net drive is enabled on accessibility, full disk access and files and folders

thank you

4

Hello,
This is the NetDrive Support Team.

Thank you for the detailed update.
Based on your description, it looks like the standard reinstall and permission steps have already been completed.

We have seen similar cases before, and they were usually related to macOS security policies for loading kernel extensions, especially on Apple Silicon (M1/M2) Macs.

Could you please check the following:

1. Confirm your Mac type

Please let us know whether your Mac is:

  • Apple Silicon (M1 / M2 / M3)
  • Intel-based Mac

2. If you are using an Apple Silicon Mac (important)

In this case, macOS requires explicit permission to load kernel extensions.

  1. Boot your Mac into Recovery Mode
    (Press and hold the power button → “Options” → Continue)
  2. Open Startup Security Utility
  3. Change the security policy to Reduced Security
  4. Enable “Allow user management of kernel extensions”
  5. Reboot your Mac
  6. Reinstall NetDrive
  7. Try mounting WebDAV again

This procedure has resolved the same issue in many previous cases.

3. If you are using an Intel Mac

If your Mac is Intel-based, the issue may be related to kernel extension caching.
Please let us know, and we will guide you through the next steps.

We appreciate your patience and will continue assisting you until the issue is resolved.

Best regards,
NetDrive Support Team

5

Thank you, its an intel based mac, spec below

Model Name: MacBook Pro

Model Identifier: MacBookPro12,1

Processor Name: Dual-Core Intel Core i5

Processor Speed: 2.7 GHz

6

Hello,
This is the NetDrive Support Team.

Thank you for providing the detailed system information.
Since you are using an Intel-based Mac, this issue is most likely not caused by the NetDrive application itself, but by a corrupted or conflicting NetDrive filesystem driver (ndfuse) remaining on macOS.

In this situation, reinstalling the app alone is not sufficient. The existing driver must be completely removed before reinstalling NetDrive.

Please follow the steps below carefully.

Recommended Solution

:one: Uninstall NetDrive

  • Quit NetDrive completely and remove the application.

:two: Manually remove the existing driver (important)

  • Open Terminal and run the following commands exactly as shown:
sudo rm -rf /Library/Filesystems/ndfuse.fs
sudo rm -rf /Library/Extensions/ndfuse.kext

:three: Clear the macOS kernel extension cache

sudo kextcache --clear-staging
sudo kextcache -i /

※ This may take a few minutes. Warning messages are expected and normal.

:four: Reboot your Mac (required)

  • Please reboot your Mac before proceeding.

:five: Reinstall NetDrive

  • After rebooting, reinstall NetDrive.
  • Then check System Settings → Privacy & Security → General and click Allow if NetDrive/Bdrive system software is listed.

This procedure has successfully resolved the same issue
(“Mount process is not executed” on Intel Macs) in previous cases.

If the problem still persists after following these steps, please let us know and we will continue to assist you.

Best regards,
NetDrive Support Team

7

I’ve done all of that and unfortunately it still doesn’t work

Then check System Settings → Privacy & Security → General and click - there is no software at all listed here

sorry its a pain, thank you

8

Hello,
This is the NetDrive Support Team.

Thank you very much for your patience, and we sincerely apologize for the inconvenience.

After further internal review, we confirmed that your system, macOS 12.7.6 (Monterey),
is no longer supported by the current NetDrive 3.18.x versions.

Because of this, macOS does not load the NetDrive filesystem driver (ndfuse) at all,
and no “Allow” option appears under Privacy & Security.
In this situation, reinstalling or changing settings cannot resolve the issue.

Recommended solution

Please reinstall the last stable NetDrive version that supports macOS 12.x:

:link: NetDrive Installer (3.17.730)
https://downloads.bdrive.com/netdrive/builds/0cfeb64848024a7ba4f28ce66549cbe2/NetDriveInstaller-3.17.730.dmg

This version has been confirmed to work correctly on macOS 12.x systems.

We apologize again for the inconvenience, and thank you for your understanding.

Best regards,
NetDrive Support Team

9

Ah That HAS worked

Thank you very much

10

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