WebDAV Mount Error 10/28/24

Hello,

I am setting up a new computer with NetDrive3, connecting it to a Synology with WebDAV. The old machine connects with the same settings setup but, when I try to connect on the new machine, I receive an error: “WebDAV : Mount Error.”

I have verified that the services are up and running, I tried running syshelper to see if it returns a 0 or something else (I receive a 0, which appears to be what we want).

My verbose log settings return:
[2024/10/28 10:48:30.946] [ERROR ] [ 14008] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.17.960 ] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:132]
[2024/10/28 10:48:30.948] [DEBUG ] [ 14008] [SERVICE ] StartChild:: connected to pipe \.\pipe\nd_mount_7 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:301]
[2024/10/28 10:48:30.956] [DEBUG ] [ 14008] [SERVICE ] StartChild:: created client pipe of \.\pipe\nd_mount_7 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:310]
[2024/10/28 10:48:30.956] [MESSAGE ] [ 14008] [FILESYSTEM] FS_Initialize
[2024/10/28 10:48:30.956] [DEBUG ] [ 14008] [SERVICE ] CChildPipe::RequestDriveInfo:: 7648 received response [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\childpipe.cpp:132]
[2024/10/28 10:48:30.959] [DEBUG ] [ 14008] [SERVICE ] StartCache:: WebDAV[4] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:154]
[2024/10/28 10:48:30.996] [DEBUG ] [ 14008] [SERVICE ] CACHE PATH : C:\ProgramData\NetDrive3_cache_\monic\WebDAV [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:167]
[2024/10/28 10:48:30.996] [DEBUG ] [ 14008] [SERVICE ] CACHE PATH : C:\ProgramData\NetDrive3_cache_\monic\WebDAV [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:171]
[2024/10/28 10:48:30.996] [DEBUG ] [ 14008] [CACHE ] Cache path C:\ProgramData\NetDrive3_cache_\monic\WebDAV, 438,611,247,104 bytes left
[2024/10/28 10:48:30.999] [MESSAGE ] [ 14008] [CACHE ] Cache initialized : C:\ProgramData\NetDrive3_cache_\monic\WebDAV, Storage limit : 4,294,967,296 bytes
[2024/10/28 10:48:30.999] [DEBUG ] [ 14008] [CACHE ] Cache configuration : 3, 1048576, 268435456, 60000, 536870912, 30000, 60, 3600, 30, 60
[2024/10/28 10:48:30.999] [DEBUG ] [ 9084] [CACHE ] Cache quota manager started
[2024/10/28 10:48:31.005] [DEBUG ] [ 14008] [SERVICE ] StartChild:: Call session->Mount [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:346]
[2024/10/28 10:48:31.005] [DEBUG ] [ 14008] [SERVICE ] CMounter::TryMount called: (Auto), (WebDAV)
[2024/10/28 10:48:31.115] [MESSAGE ] [ 14008] [PROTOCOL ] WEBDAV::WebDAV::Connect >> HTTPS PROPFIND >> 207 : - 98ms
[2024/10/28 10:48:31.123] [DEBUG ] [ 14008] [PROTOCOL ] WEBDAV::WebDAV::Connect >>
DD54CF4BC33014BEF7AF08056FAE49D3D66D61EB10C614644EB078F056DAB7B69026A549A7DB5F6FBAD64927281EF4E02DEFBDEF7B3F3F926B5D2986B17A290E070E8EDA0BC965B6774A60012157D8B2668BD792A31DD4AA90626EBB0EB1118844A685C8E676A3B7A389BD08ADD992950DD785D2B16E14321CA1D8726E2FAF9F98DD9B4291DE71C4D7A02A2914F4515EB94338AFE8DCCE4D87A6C1B88A931C1C5967388D77B8AA65A5F03B301BA4CD6BD8867886FB57EB3AC24D6327C33C4CB9B603D9D409E87D05A10925927348B419148733FC09D191921AE21692C61A424AA837227444FD8852168C991F3C77CC01AC6366A079AC746976B72D200DD7525C223A419B442393C847EE98D129730374B38EBA2CE714AB9DAB9F60C9BA6587B751F4805DC7354908DADCB5903E72820FA63F5F4546DA3A89141A84E620329DE36F2AF9C447F752A3956C44FA4541FC71E6DFBFF963A7E20B4A560507F5D7120822733FDF67DEF8871220576697BB56021E72272C089837FDAF12C0837F22B4DE004914764C
[2024/10/28 10:48:31.139] [DEBUG ] [ 14008] [PROTOCOL ] WEBDAV::WebDAV::Connect >> ON HTTP(for any code) 207 : AERROR::SUCCESS(0x00000000)
[2024/10/28 10:48:31.139] [DEBUG ] [ 14008] [SERVICE ] CMounter::EmptyMount prevent uploading hwp temp files: 0
[2024/10/28 10:48:31.143] [MESSAGE ] [ 14008] [FILESYSTEM] Mount Drive D
[2024/10/28 10:48:31.145] [MESSAGE ] [ 14008] [FILESYSTEM] D: Async Upload Off
[2024/10/28 10:48:31.145] [MESSAGE ] [ 14008] [FILESYSTEM] D: Realtime Upload Off
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] Filesystem configuration :
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] job_thread: 4
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] fs_timeout: 20000
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] fetch_async_interval: 120000
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] fetch_sync_interval: 2000
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] read_timeout: 10000
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] write_timeout: 10000
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] fs_timeout_reset_interval: 10000
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] fileinfo_interval: 3000
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] changes_interval: 20000
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] quota_interval: 5000
[2024/10/28 10:48:31.147] [DEBUG ] [ 14008] [FILESYSTEM] callback_interval: 300
[2024/10/28 10:48:31.151] [MESSAGE ] [ 14008] [FILESYSTEM] NetDrive filesystem(6.1.184.118) installed and service is stopped
[2024/10/28 10:48:31.153] [CRITICAL] [ 14008] [FILESYSTEM] Mount failed on initialize
[2024/10/28 10:48:31.153] [ERROR ] [ 14008] [FILESYSTEM] Mount failed : 2/D:(D, WebDAV)
[2024/10/28 10:48:31.158] [ERROR ] [ 14008] [SERVICE ] CMounter::EmptyMount Auto Mount Failed 2008:D:WebDAV
[2024/10/28 10:48:31.158] [ERROR ] [ 14008] [SERVICE ] CMounter::EmptyMount Mount Failed 2008:Auto:WebDAV
[2024/10/28 10:48:31.158] [DEBUG ] [ 14008] [SERVICE ] StartChild:: session->Mount returned -5 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:350]
[2024/10/28 10:48:31.158] [MESSAGE ] [ 14008] [CACHE ] Uninitialize cache…
[2024/10/28 10:48:31.303] [DEBUG ] [ 9084] [CACHE ] Cache quota manager stopped
[2024/10/28 10:48:31.303] [MESSAGE ] [ 14008] [CACHE ] Cache uninitialized

We updated the version that we were using and that resolved the issue. Please close this support forum topic.

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