The logs are limited. Could you reproduce the issue and send us the full log directory to us? It will help us the find what is the problem.
To help us diagnose the issue:
- Please set the log level to VERBOSE
- Reproduce the problem.
- Afterward, please follow the instructions in the following link to send us the debug log file:
Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.