Re-syncing all files instead of just the changes

[heatherparsons9]

CloudSync suddenly started re-syncing all of my files, instead of just the changes.

I have been trying to transfer 1.5 TB for 4 days. With the constant crashing, and now it re-syncing nearly 1.5TB… I’ll be trying to complete this for weeks.

Is there a solution?

[tsjeong]

Dear heatherparsons9,

Thank you for using CloudSync.

Please make sure that the options below are checked.

And install the new version.
https://files.bdrive.com/cloudsync/builds/2657e13d86cf4cb794771f4249a76b2c/CloudSync-2.3.594.dmg

Regards.

[heatherparsons9]

They are, the program is still attempting to overwrite all files

[tsjeong]

Dear heatherparsons9,

Uninstall your version and try installing a new version.
https://files.bdrive.com/cloudsync/builds/2657e13d86cf4cb794771f4249a76b2c/CloudSync-2.3.594.dmg

If you issue persists, please attach log file.

Sorry for causing any inconvenience.

If you send us the following debug log file, it will help us to check your issue :

1. Open your CloudSync UI
2. Stop current sync jobs
3. Click “Settings” button
4. Select “VERBOSE” from Log Level field
5. Repeat steps to reproduce your issue
6. Click “Open log folder” to find “cloudsync.log” file

Thanks for your feedback.

Regards.

[heatherparsons9]

I ended up having to pay for a different program to complete the task, as it was time sensitive. Are you able to refund? The program did not work.